Note fondée sur 864 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
C’est le pire hôtel au monde. N’allez jamais à cet endroit. Malpropre, mal placé et les travailleurs sont irrespectueux.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Annick,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and apologize for the cleanliness and service issues you encountered during your stay. This is not the standard we strive for, and your comments will be addressed with our team to ensure we make necessary improvements. We understand how important a positive experience is, and we appreciate your input as it helps us grow. If you're open to it, we would like the opportunity to make it right and provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Parfait pour une nuit de passage, bon prix
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Geneviève,Thank you for your positive review! We're glad to hear that our hotel was perfect for your one-night stopover and that you found our rates to be good value. Your satisfaction is important to us, and we appreciate your feedback. We hope to see you again on your next trip!Sincerely, Hotel Manager
par un voyageur de Notre-Dame-des-Prairies
Publié le 10 août 2024 sur Expedia
Pas grand pour au petit déjeuner
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mélanie,Thank you for your feedback regarding our breakfast offerings. We’re sorry to hear that your experience was not satisfactory. We strive to provide a variety of options that cater to our guest's needs, and it seems we fell short during your stay. Your comments are important to us, and we will take them into consideration as we work to improve our breakfast service. We hope to have the opportunity to serve you better in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jonathan,Thank you for staying with us. We hope that you enjoyed your stay and found our service satisfactory, as evidenced by the four stars given to us. If not, please let us know so that we can improve in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
État de de la chambre lamantable. Miroir brisé, porte de la toilette ferme mal dû aux pentures dévissées, taches sur le tapis (sang? Café?)
On nous a donné une autre chambre. Cette dernière n'avait pas de kleenex, les tiroirs du bureau étaient brisés.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Benoit,Thank you for taking the time to provide your feedback. We sincerely apologize for the condition of the room you initially stayed in, including the broken mirror, poorly functioning toilet door, and stains on the carpet. These issues are unacceptable, and we understand how frustrating they must have been. We also regret that the second room did not meet your expectations, with the absence of Kleenex and broken desk drawers. This is not the level of quality we strive to provide, and we are addressing these concerns to prevent similar issues in the future. We appreciate you bringing these matters to our attention. Your feedback is crucial in helping us improve our services and facilities. We hope to have the opportunity to offer you a much better experience in the future.Sincerely, Hotel Manager
par un voyageur de Deux-Montagnes
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Laurent,Thank you for your fantastic 5/5 rating! We are thrilled to hear that you had an exceptional experience during your stay. Our team strives to provide top-notch service and create memorable moments for our guests. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future for another outstanding stay.Sincerely, Hotel Manager
par un voyageur
Publié le 28 mai 2024 sur Expedia
Rien à ajouter
Commentaires de Gestion de l’hôtel
29 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steeve,Thank you for your rating. We appreciate your feedback and are glad to hear that you had a positive experience with us. Your satisfaction is important to us, and we are pleased that you had a good experience. Thank you for choosing us, and we look forward to serving you again.Sincerely, Hotel Manager
par un voyageur
Publié le 19 mai 2024 sur Expedia
déjeuner terrible pas grand chose a manger 2 ieme fois a cette hotel deux fois déjeuner terrible
Commentaires de Gestion de l’hôtel
20 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Stephane,We're truly sorry to hear that you had a disappointing experience with our lunch offerings during your recent visits. Your feedback is important to us, and we apologize for falling short of your expectations not just once, but twice. Rest assured, we'll be reviewing our lunch options and service to ensure that we provide a more satisfying experience in the future. We hope you'll consider giving us another chance to exceed your expectations during your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 18 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear MUTORO,We appreciate your visit to our hotel and the positive feedback you provided. We appreciate your encouraging and inspiring review, and we're glad you had a good time while you were with us. We value your good compliments since we work hard to make our guest stays as enjoyable as possible. We look forward to your return visit!Sincerely, Hotel Manager
par un voyageur
Publié le 10 mai 2024 sur Expedia
Pour une nuit, en passant.
Commentaires de Gestion de l’hôtel
11 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Diane,Thank you for choosing to spend your night with us! We're glad that even for a short stay, you found our service to be exceptional. Should your travels bring you back our way, we'd be delighted to host you again for another comfortable and enjoyable experience. Safe travels!Sincerely, Hotel Manager
