Avis NEW! Pet-Friendly Latham Retreat ~ 7 Mi to Albany!

From the owner: "Hi Matthew, thank you for your feedback, and I'm glad to hear you enjoyed the house and its convenient location! I’m sorry to hear there was some confusion regarding the point of contact. For clarity, I handle initial communication, and my husband assists with details like access codes to ensure a smooth check-in process. I apologize if any of my messages came across as impolite; that certainly wasn’t my intention. I strive to be respectful and helpful to all our guests. Your experience matters to us, and we’ll work on making the communication process clearer. Thank you for staying with us!"

Hi Michael, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:-Regarding the concern about mold in the downstairs bathroom, we can assure you that our bathrooms undergo routine cleaning and sanitization processes, making the presence of mold unlikely.-The bathroom latch and sliding door were checked by our maintenance crew after your departure, and they confirmed that these features are functioning properly.-We appreciate your feedback about the king-size bed and mattress. Based on your input, we have decided to replace it with a queen-size bed to better accommodate our guests' preferences. Rest assured, we have not received any complaints about the bed or mattress before your stay.-Concerning the accessibility to the master bedroom, we have not encountered any issues or complaints from previous guests. The room is designed to provide ample space, including a spacious walk-in closet.-As for the air conditioning, we typically install window units in June, as temperatures generally do not reach uncomfortable levels until early in the month. However, we regret that we were not made aware of your discomfort during your stay, as we would have gladly addressed the issue promptly.-Regarding the basement apartment, our listing clearly outlines that it is a separate, private accommodation from the main house. This setup ensures guests have their own dedicated space, allowing for optimal privacy and comfort during their stay.-Concerning the cooking supplies, we strive to provide an adequate assortment of essential items to meet our guests' culinary needs. However, we appreciate your feedback, and sheet pans will be added to the kitchen inventory to enhance the cooking experience for future guests..-Our maintenance crew has inspected the towel bars and holders, confirming that they are securely fastened and not loose. We strive to maintain our property in excellent condition to ensure our guests' comfort and satisfaction.Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.

Hi Clyde, we want to make vacation rental easy for everyone, and we're sorry if you felt caught off guard. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We use local, professional photographers to make sure that the listing photos correctly reflect the property, so the living room furniture and backyard fence you see on the listing are accurately advertised. - Our property is close to a road that is not typically too busy with traffic but is located in a safe and quiet neighborhood. We do include a map on our listing so that guests can see the approximate location of the home prior to booking. - We take great pride in the standards of cleanliness and service that we provide for our guests. We encourage guests to reach out to us or Evolve while they are in residence with any issues so that we can address any concerns quickly for a comfortable stay. - The safety of our guests will always be our highest priority, and we’re happy to confirm the basement railing won’t be an issue moving forward. The basement has been sealed off and secured, with no gaps or railings for kids or dogs to fall off. Thanks for taking the time to leave your review, and providing feedback on your stay.