Ratings based on 906 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Latrobe
Posted Aug. 20, 2024 on HotelsBreakfast offered was only fair. Little variety. Could use some fresh fruit
Comment from Hotel Management
Aug. 21, 2024 by GM, Hotel Management
Dear Guest, Thank you for taking the time to write. Please accept my apology for your experience at breakfast. Our staff strives to provide a delicious and ample complimentary breakfast, and we clearly missed the mark. Please forgive us. Feedback like yours fosters improvement for future stays; for that reason, we hope to see you again. Sincerely, Kevin Zilli, GM
by A traveller
Posted Aug. 15, 2024 on Expedia
Nice place
Comment from Hotel Management
Aug. 16, 2024 by GM, Hotel Management
Dear Jim, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Kevin Zilli, GM
by A traveller
Posted Aug. 13, 2024 on Expedia
Comfortable hotel with a good complimentary breakfast. Staff were very friendly and helpful
Comment from Hotel Management
Aug. 13, 2024 by GM, Hotel Management
Dear David, Your comfort is our top priority, so it's lovely to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, breakfast good, and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Kevin Zilli, GM
by A traveller
Posted Aug. 3, 2024 on Expedia
by A traveller
Posted Jul. 31, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by GM, Hotel Management
Dear Tammy, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Kevin Zilli, GM
by A traveller
Posted Jul. 31, 2024 on Hotels
Very disappointed as I booked 2 nights non refundable however I was hospitalized and gave 72 hours and they still would not give refund or credit. Spoke to hotels.com and they stated it was hotel discretion to refund and they would not refund. I then spoke to hotel itself and they said hotels.com always says that but they do not ask. Either way I’m at $500 because I was in hospital!
Comment from Hotel Management
Aug. 1, 2024 by GM, Hotel Management
Dear Eric, Thank you for writing. You booked an advance purchase rate which offers a significant discount for reserving and paying for your room in advance. These reservations offer more substantial discounts in return for less flexibility and are non-refundable regardless of the reason the reservation is not kept. I'm sorry for any confusion your advanced purchase reservations caused. We wish you a speedy recovery and hope to host you in the future. Sincerely, Kevin Zilli, GM
by A traveller
Posted Jul. 30, 2024 on Expedia
by A traveller
Posted Jul. 28, 2024 on Hotels
Absolutely amazing stay. Staff was awesome, kind and helpful. Room was clean and spacious. Pool and gym top notch. Hit breakfast a plus. Great location!
Comment from Hotel Management
Jul. 29, 2024 by GM, Hotel Management
Dear Angela, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Kevin Zilli, GM
by A traveller from Huntington
Posted Jul. 28, 2024 on Expedia
by A traveller
Trip to Latrobe
Posted Jul. 28, 2024 on HotelsCondition of room was good but room had a musty odor from too much moisture
Comment from Hotel Management
Jul. 30, 2024 by GM, Hotel Management
Dear Colin, Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret we fell short on your visit. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Kevin Zilli, GM
