Note fondée sur 702 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Do not waste your money
Publié le 12 juill. 2024 sur HotelsIt was a terrible place to stay. The room was filthy and outdated. The service was horrible the housekeepers are lazy. They didn't ask if my family needed anything I had to call the front desk and tell them our room needed cleaning. The pool was not available because they were to cheap to get it up and going. There was no elevators and my husband is disabled. This place sucked. I wouldn't advise anyone to stay there.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Hello Octavia,We regret to hear about your experience at our hotel. We appreciate your feedback and will address your concerns with the relevant departments for improvement. For any further assistance or feedback, please reach out to our management directly.
par un voyageur
Horrible stay
Publié le 12 juill. 2024 sur HotelsThis is the worst hotel stay my family has ever had. The bathroom tub was filthy it looked like the porcelain was fading. The bathroom and the rest of the room was outdated. This hotel needs to be remodeled. The service was horrible. My family was there for six days and no one came to clean the room, bring towels, change the trash or anything. I had to call the front desk and tell them that I needed the room cleaned. The linens on the bed where dirty looking it was just a horrible stay. My family will never stay there again. I wouldn't advise anyone to stay at that hotel.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jerome,We apologize for the disappointment experienced during your stay. Our team strives to ensure cleanliness and guest satisfaction. Should you have any concerns during your stay, we encourage guests to contact the front desk for prompt assistance. Guest feedback is valuable to us for potential improvements.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Manager, Gestion de l’hôtel
Hello Aretha,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the near future for another fantastic experience.
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Brad,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you would like to share. We value your input and hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Manager, Gestion de l’hôtel
Hello Melissa,We're grateful to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 23 juin 2024 sur Hotels
The shower was nasty we had to change rooms, the pool was closed n there was nothing stated as hot as it is my kids couldn’t go swimming, the breakfast wasn’t a breakfast.. there wasn’t any.. will never stay there again
Commentaires de Gestion de l’hôtel
24 juin 2024 par Manager, Gestion de l’hôtel
Hello Kenny,We're sorry to hear about your experience. We appreciate your feedback and understand that these issues impacted your stay. We encourage you to reach out to our management team directly to discuss your concerns further. Your comments will help us improve for the future.
par un voyageur
Publié le 11 juin 2024 sur Expedia
It was nice and quiet
Commentaires de Gestion de l’hôtel
12 juin 2024 par Manager, Gestion de l’hôtel
Hello Sharonda,We are glad to hear that you enjoyed the peaceful ambiance during your stay. Our team values providing a serene environment for all guests to relax and unwind. Should you have any future feedback or requests, please do not hesitate to reach out.
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Manager, Gestion de l’hôtel
Hello Lou,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to reach out to us with any feedback you may have from your stay so we can address any issues you encountered.
par un voyageur
Know what you’re getting into …
Publié le 31 mai 2024 sur HotelsI knew that I chose the fiscally responsible approach to my stay in Laurel but this hotel is unkempt and also had bugs in our room. I had to switch to the Hampton Inn after the first night and my wife was mad at me the entire weekend.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're sorry to hear about your experience and appreciate your feedback. We take all guest concerns seriously and will address this with our team. Should you have any further comments or need to discuss your stay, please reach out to our management team directly. Thank you for bringing this to our attention.
par un voyageur
Publié le 30 mai 2024 sur Expedia
This was a terrible hotel
Commentaires de Gestion de l’hôtel
1 juin 2024 par Manager, Gestion de l’hôtel
Hello debbie,We are sorry to hear that your experience did not meet expectations. Guest feedback is valuable for our continuous improvement efforts. We recommend reaching out to our management team to discuss your concerns further.
