Note fondée sur 697 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2024 sur Hotels
The shower was nasty we had to change rooms, the pool was closed n there was nothing stated as hot as it is my kids couldn’t go swimming, the breakfast wasn’t a breakfast.. there wasn’t any.. will never stay there again
Commentaires de Gestion de l’hôtel
24 juin 2024 par Manager, Gestion de l’hôtel
Hello Kenny,We're sorry to hear about your experience. We appreciate your feedback and understand that these issues impacted your stay. We encourage you to reach out to our management team directly to discuss your concerns further. Your comments will help us improve for the future.
par un voyageur
Publié le 11 juin 2024 sur Expedia
It was nice and quiet
Commentaires de Gestion de l’hôtel
12 juin 2024 par Manager, Gestion de l’hôtel
Hello Sharonda,We are glad to hear that you enjoyed the peaceful ambiance during your stay. Our team values providing a serene environment for all guests to relax and unwind. Should you have any future feedback or requests, please do not hesitate to reach out.
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Manager, Gestion de l’hôtel
Hello Lou,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to reach out to us with any feedback you may have from your stay so we can address any issues you encountered.
par un voyageur
Know what you’re getting into …
Publié le 31 mai 2024 sur HotelsI knew that I chose the fiscally responsible approach to my stay in Laurel but this hotel is unkempt and also had bugs in our room. I had to switch to the Hampton Inn after the first night and my wife was mad at me the entire weekend.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're sorry to hear about your experience and appreciate your feedback. We take all guest concerns seriously and will address this with our team. Should you have any further comments or need to discuss your stay, please reach out to our management team directly. Thank you for bringing this to our attention.
par un voyageur
Publié le 30 mai 2024 sur Expedia
This was a terrible hotel
Commentaires de Gestion de l’hôtel
1 juin 2024 par Manager, Gestion de l’hôtel
Hello debbie,We are sorry to hear that your experience did not meet expectations. Guest feedback is valuable for our continuous improvement efforts. We recommend reaching out to our management team to discuss your concerns further.
par un voyageur
A visit to Laurel
Publié le 26 mai 2024 sur HotelsThis was the 2nd time since February I stayed at this hotel. The friendly staff and the location are enough to make me come back again.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Manager, Gestion de l’hôtel
Hello Eugene,We are thrilled to hear that you enjoyed your recent stay with us and appreciated the service provided by our staff as well as our convenient location. We value your loyalty and look forward to welcoming you back for a third time in the future.
par un voyageur
Publié le 24 mai 2024 sur Expedia
The service at check in was poor.
The television wasn't working properly and maintenance
never came to check it out. Every time we brought something to their attention all we ever got were excuses and no action taken. We will not go back to that property.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Manager, Gestion de l’hôtel
Hello Norma,We are sorry to hear about your check-in experience and the issue with the television. We appreciate your feedback and will address these concerns with our team to improve our service. Thank you for bringing this to our attention.
par un voyageur
Publié le 21 mai 2024 sur Expedia
The room was dirty the bathroom was really dirty and loose shower curtain rod. The T v was very bad
Commentaires de Gestion de l’hôtel
23 mai 2024 par Manager, Gestion de l’hôtel
Hello Barbara, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with the appropriate team members to address these concerns. Thank you for bringing this to our attention, we strive to improve our services for all our guests.
par un voyageur
Publié le 20 mai 2024 sur Expedia
The room was filthy. Carpet was sticky bro always had to wear shoes, mold in refrigerator and coffee pot. The bathroom floor had trash on the floor and look like someone used the bathroom all over toilet and floor. Bathtub was dirty and stained. The lights only worked by the bathroom and bathroom lights worked. No lights working above the bed.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Manager, Gestion de l’hôtel
Hello Leonard, Thank you for sharing your feedback with us. We value your comments and will address the issues you mentioned to ensure a better experience for future guests. We appreciate your insights that help us improve our services and facilities.
par un voyageur
Publié le 18 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mai 2024 par Manager, Gestion de l’hôtel
Hello Verlinda,We are delighted to hear you had a fantastic experience during your stay! We look forward to welcoming you back soon.
