Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2023 sur Hotels
The room is ok, except for one important detail : my son found a used condom under his bed !!!
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Kristine L, Gestion de l’hôtel
Good evening Jacques. I sincerely apologize your stay was not seamless due to the opportunity you mentioned. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I hope we can do business again and if so I would like for you to think of me as your personal contact at the hotel if you need anything at all.
par un voyageur
Publié le 25 août 2023 sur Expedia
Hôtel bien situé, proche de I95. Personnel courtois et professionnel. Le service rendu par le restaurant dans l’hotel excellent.
Seul inconvénient, chambre situé autour du grand salon et salle à mangé de l’hotel. Nous avons été réveillé par la vaisselle du déjeuné des clients.
Commentaires de Gestion de l’hôtel
26 août 2023 par nlyn, Gestion de l’hôtel
Daniel,I am happy to hear you found your overall stay to your liking. We look forward to welcoming you back to Doubletree by Hilton Laurel in the not too distant future
par un voyageur
Publié le 3 mai 2023 sur Expedia
Arrivés très tard et partis tôt, nous avons trouvé l’hôtel bien adéquat pour notre repas entre 2 grandes étapes de voiture
Commentaires de Gestion de l’hôtel
6 juin 2023 par NLYN, Gestion de l’hôtel
Francine-Thank you for being a Hilton Honors member and for taking a moment to share your experience. I am happy to hear you found your overall stay to your liking. We look forward to welcoming you back to Doubletree by Hilton Laurel in the not too distant future!
par un voyageur
Publié le 29 déc. 2022 sur Expedia
par un voyageur de LaSalle
Publié le 5 févr. 2022 sur Expedia
Un bel endroit sécuritaire avec un accueil chaleureux. Très propre !
Commentaires de Gestion de l’hôtel
9 févr. 2022 par General Manager, Gestion de l’hôtel
Jacques, thank you for your review of your stay at DoubleTree Laurel. We are so happy to hear our staff was warm and welcoming. We hope to welcome you back soon for another stay!
Warm Regards,
General Manager
par pascal
Publié le 18 févr. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2017 par General Manager, Gestion de l’hôtel
Pascal, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to DoubleTree by Hilton Hotel Laurel.
Regards,
General Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par manager, Gestion de l’hôtel
Dear Charles,We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing DoubleTree by Hilton Hotel Laurel!Sincerely,Natacha LynDirector of Rooms
par un voyageur
Hotel was ok but had poor food options.
Publié le 22 sept. 2024 sur HotelsThe room was ok but after two nights I switched to another hotel. Biggest problem was no coffee in the lobby until 7 am. There was in-room coffee but of course that stuff is terrible. No refrigerator or microwave in room so you can’t even keep simple food items. Breakfast buffet was $14.95 and is exactly the same as you’d get for free in most hotels except someone will pour coffee into a cup for you. My breakfast was only a small up charge when I made the reservation but $14.95 it would’ve been a rip off. Food and mixed drinks in the attached restaurant were mediocre…at best.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your feedback with us! We appreciate your honest insights, as they help us improve our services. We understand the importance of a good start to the day, and we apologize for the coffee availability timing in the lobby. We also appreciate your thoughts on our breakfast and restaurant offerings, as we strive to provide a better dining experience. Thank you once again for your input, and we hope to have the opportunity to serve you better in the future! Sincerely,Natacha LynDirector of Rooms
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very clean and room is excellent! I also appreciated receiving text message from management asking how my room is! Additionally, the room cleaning was quick when I was asked what time to be done. Overall--fantastic!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par manager, Gestion de l’hôtel
Dear Donna,Thank you for your outstanding review! We’re delighted to hear that your room was clean and met your expectations. Our team takes great pride in delivering excellent service, and it’s wonderful to know that you appreciated our communication regarding your stay. Your kind words for our housekeeping staff are greatly appreciated, and your positive feedback inspires us to continue providing exceptional experiences. Thank you for choosing DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back for another fantastic stay!Sincerely,Natacha LynDirector of Rooms
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The room was very nice. Front desk clerk was very helpful. No complaints.
