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Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

3.0 star property
3-star ski hotel near Staubbach Falls

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Photo gallery for Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Terrace/patio
Reception
Exterior
Sauna, hot tub, steam room, hot stone massages, sports massages
Gallery Family Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
Wengen, Lauterbrunnen, BE, 3823
  • Wengen-Mannlichen Cable Car
    ‪1 min walk‬
  • Valley Museum Lauterbrunnen
    ‪73 min drive‬
  • Staubbach Falls
    ‪73 min drive‬
  • Bern (BRN-Belp)
    ‪69 min drive‬

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Double Room With View of the Jungfrau

Economy Double Room With View of the Jungfrau

Economy Double Room With View of the Jungfrau

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 33 sq m
  • Sleeps 4
  • 4 Double Beds

View all photos for Gallery Family Room

Gallery Family Room

Gallery Family Room

  • Sleeps 6
  • 5 Twin Beds

View all photos for Panoramic superior double room with view of the Jungfrau

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Panoramic superior double room with view of the Jungfrau

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Double Room With View of the Jungfrau

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Panoramic Double Room With View of the Jungfrau

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Comfort Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Triple Room

  • 22 sq m
  • Sleeps 3
  • 3 Twin Beds

About the area

Lauterbrunnen

Near the slopes.With a stay at this Lauterbrunnen hotel, you'll be steps from Wengen LWM and Wengen-Mannlichen Cable Car. Mannlichen Mountain and Grindelwald - Wengen Ski Area are also within half a mile (1 km).

What's nearby

  • Wengen-Mannlichen Cable Car - 1 min walk - 0.1 km
  • Lauterbrunnen Cable Car - 71 min drive - 32.4 km
  • Valley Museum Lauterbrunnen - 73 min drive - 33.3 km
  • Staubbach Falls - 73 min drive - 33.6 km
  • Trummelbach Falls - 75 min drive - 35.9 km

Getting around

  • Wengen Station - 1 min walk
  • Bern (BRN-Belp) - 109 min drive

Restaurants

  • ‪Horner Pub - ‬71 min drive
  • ‪Restaurant Weidstübli - ‬73 min drive
  • ‪BASE Cafe - ‬72 min drive
  • ‪Flavours - ‬71 min drive
  • ‪Berghaus Männlichen - ‬39 min drive

About this property

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

3-star ski hotel near Staubbach Falls
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel helps provide the perfect ski vacation with ski storage, ski passes, and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a grocery/convenience store. Public spaces have free WiFi. This ski hotel also offers an indoor pool, a sauna, and a fitness center.

This 3-star Lauterbrunnen hotel is smoke free.

  • 120 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Meeting rooms
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel offers 120 accommodations with safes and bathrobes. Flat-screen televisions come with satellite channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Languages

English, French, German, Italian

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Property amenities

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Ice skating
  • Indoor pool
  • Library
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Height-adjustable showerhead

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: CHF 40
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: CHF 40

Special check-in instructions

The front desk is open daily from 7:30 AM - 10 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Wengen is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per night
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 5.30 per person, per night for adults; CHF 2.20 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per night
  • Early check-in fee: CHF 40 (subject to availability)
  • Late check-out fee: CHF 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and TWINT
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, Discover, Diners Club, Union Pay, Eurocard, debit cards, cash, mobile payments, Google Pay, and Apple Pay. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Lauberhorn
Hotel Victoria Lauberhorn
Hotel Victoria Lauberhorn Wengen
Victoria Lauberhorn
Victoria Lauberhorn Hotel
Victoria Lauberhorn Wengen
Hotel Victoria-Lauberhorn Wengen
Victoria-Lauberhorn Wengen
Hotel Victoria-Lauberhorn Lauterbrunnen
Victoria-Lauberhorn Lauterbrunnen
Arenas Resort Victoria-Lauberhorn Wengen
Arenas Victoria-Lauberhorn Wengen
Arenas Victoria-Lauberhorn
Hotel Arenas Resort Victoria-Lauberhorn Wengen
Wengen Arenas Resort Victoria-Lauberhorn Hotel
Hotel Arenas Resort Victoria-Lauberhorn
Hotel Victoria Lauberhorn
Victoria Lauberhorn Wengen
Arenas Resort Victoria Lauberhorn
Hotel Victoria Lauberhorn Wengen a Faern Collection Hotel
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel Hotel

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 342 out of 602 reviews
Rating 8 - Good. 186 out of 602 reviews
Rating 6 - Okay. 47 out of 602 reviews
Rating 4 - Poor. 14 out of 602 reviews
Rating 2 - Terrible. 13 out of 602 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Madison

Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Christina, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities
The best part about this property is its location a few steps from thr train station. You can't hear the train, dont worry. They are pretty quiet. Directly behind the hotel is the main street. The hotel is no frills, and serves its purpose as a hub for snow sports. There is no conditioner in the bathroom. The staff left a coffee cup and used spoon in our room for 2 days. The floors in the spa area are very slippery. I almost fell twice, once down the stairs to the jacuzzi area. The staff are friendly and helpful. I would stay here again strictly due to it's location. The rest of the town is uphill. You will need dinner reservations anywhere in this town or you're out of luck.
Stayed 3 nights in Dec 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel brought the culture and feel of this little village into a single location. It was easy to walk anywhere we wanted to go and the staff was exceptionally polite and helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Immediately off the train platform, which is nice in winter. Would stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our room and the wellness areas. We used them both nights. Breakfast was fantastic.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Abdullah

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

renee, medicine hat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Oct 2024

6/10 Okay

Valerie

Stayed 2 nights in Oct 2024

10/10 Excellent

Wai Lok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and view. Not much choice for food after dark. There is also some construction.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Stayed 1 night in Oct 2024

10/10 Excellent

Bryce

Travelled with partner
The room we had was small, but nice and adequate for our needs. The breakfast buffet was good. We were hoping to use the spa but it closed early enough that we weren’t able to use it by the time we got back to the hotel after dinner.
Stayed 1 night in Sep 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was nervous when we walked off the train to see the front of the hotel covered in scaffolding and repairs but we got a beautiful view of the mountain and town. The shower temperature would constantly change, luckily never too hot or too cold but it was strange. Large flat decorative pillows were the only pillow option. The man who checked us in and out was extremely nice, welcoming and friendly. The rest of the staff at front desk were reserved. Restaurant is pretty good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountaintop oasis
Soo grateful for their service!!! Note to guests to read the email that you need to check in ahead of time and that they have specific hours for check-in because the town closes down around 10 PM. The most important fact is that we were late getting into the hotel past the check in time. There were several mountain passes that were closed, and the three hour trip turned into a five hour trip. Which was through the mountains in clouds in the pouring rain. We forgot to call ahead and check in early and make sure they knew we were arriving past the check in time, so were very nervous that we would not be able to check in. We had to take one of the last trains up the mountain past midnight and the town was so dark we had to use a iPhone light to find the hotel. No, that said it was our fault, but we walked in and the doors opened and they had a key ready for us, which was the best feeling ever. The hotel is currently undergoing renovations, which are well needed however the breakfast was outstanding and had a beautiful view. It had a pool and outdoor hot tub and was conveniently located steps within the train. The service is great. They helped us find good hikes to do and we just walked to the cable car from there to get further up to other mountainside villages and to Jungfraujoch which was a bit costly, but was worth every penny.
Stayed 1 night in Sep 2024

8/10 Good

Chetan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located right in front of the train station which is quite convenient. Break fast is good. Staff service is not of a great quality. We reached early and kept the luggage in the store room as room was not ready. That is understood. However, staff at the reception could have given us the City voucher( knowing we were already there to check in )which can be used to get discount while visiting Trummelbach falls. Hotel doesn't provide Kettle for boiling/hot water in the room which is a major drawback. We are used to drink tea. Hot water from the coffee machine smells coffee taste and didn't good for tea. We were told to get boiling water from the hotel restaurant. However, restaurant staff provided boiling water once and while asking for the second time, restaurant staffs tone was not good and told us that this was the last time he is providing boiling water and will charge for any boiling water need. Lady in the breakfast room seems to be rude. We feel that hotel doesn't care for the customers.
Stayed 3 nights in Oct 2024

6/10 Okay

Zuhaib

Travelled with group
Liked: Amenities, property conditions & facilities
Hotel was decent, views from hotel were very nice, breakfast was nice and the SPA was excellent. The area was really really quiet and there’s not much to do. 20-30 train away from Lauterbrunnen. People there aren’t very friendly. Experienced racism there as a brown man (not in hotel, in and around the area)
Stayed 1 night in Oct 2024

8/10 Good

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a really convenient location in the heart of Wengen, had an excellent buffet breakfast, and the spa/pool are absolutely wonderful. There was a bit of noise owing to the proximity to the train station and some of the construction taking place, but nothing outrageous. Would absolutely go back.
Stayed 2 nights in Oct 2024

10/10 Excellent

MATT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The building is a bit dated, but the staff was wonderful and having access to the spa and a morning breakfast buffet was an amazing plus!
Stayed 3 nights in Aug 2024

8/10 Good

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Randall

Unable to get there no knowledge of need for train transport
Stayed 1 night in Sep 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The hotel was having some refurbishment but that didn't detract from our experience. The spa was very good with sauna and steam room and a large swimming pool.
Stayed 10 nights in Sep 2024

6/10 Okay

Randal

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Vinay, Frisco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to train station. Rooms are very small. Pool. Jacuzzi etc are excellent
Stayed 5 nights in Sep 2024