Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,2 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 22 juill. 2015 sur Expedia
Dommage qu'il n'y ait pas d'autres moyens d’accéder à l’hôtel que par le téléphérique qui n'est pas donné....
par BAGATELLE de France
Attention :établissement type auberge de jeunesse
Publié le 28 juill. 2014 sur HotelsEmplacement remarquable, confort des chambres soit sommaire, absence de volet, rideaux non occultant, wifi disponible uniquement dans l'entrée de l'hôtel.
par un voyageur
Publié le 19 août 2018 sur Hotels
Very basic hotel with shared bathrooms. Reminded me of my youth hostel days. The staff were very helpful and it was in a great location with a beautiful view. WI-FI only in common area
par un voyageur
Publié le 17 juill. 2018 sur Expedia
par un voyageur de Oregon
Publié le 16 juill. 2018 sur Expedia
The front desk staff attempted to collect money for our reservation even though we'd paid Expedia and had a receipt showing paid in full. There was to be a small amount due at the hotel, ($29CHF), but they tried for $289CHF saying that, "Expedia hadn't paid them yet." Then they gave us a downgrade on our room, and had it not been for my cousins whom we were traveling with we would have been stuck. They eventually gave us the room we had booked. The breakfast was okay, (just barely), but watch the eggs as they are raw, not hard boiled. The facilities are dated and run down. It feels like owner/management is wanting to invest as little as possible to renovate. The only saving grace is the view, (which is spectacular), but so it is from any other hotel in town. We would not return to this hotel even though we plan to re-visit Mürren in the near future.
Recommandé
pour Tout le mondepar un voyageur
Publié le 24 juin 2018 sur Expedia
View, Shopping, hiking, biking easy access to the top of the Schilthorn , great museum about James Bond.
Recommandé
pour Événement personnelpar un voyageur
Publié le 31 janv. 2018 sur Hotels
Stemningsfuldt hotel med fantastisk udsigt til sneklædte bjerge. Morgenmaden er super: god kaffe, lokale oste og rigt udvalg af skinke mv.
Værelse med bad på gangen er ikke luksus men autentisk.
par un voyageur
环境优美
Publié le 13 oct. 2017 sur Hotels酒店位置很好，推窗就是雪山，四周雪山环绕感觉很好，早餐也可以，虽然是公共浴室但是也挺方便，卫生方面有点欠缺，住了3晚房间一次也没有来打扫过，还有浴室的下水有头发丝堵，拉出来后一直堆在角落里，让我怀疑浴室也不是经常打扫
Commentaires de Gestion de l’hôtel
17 oct. 2017
Dear Guest
Thank you very much for your kind feedback, we are very happy to hear that you enjoyed the stay with us. About the bathroom, we do ensure high hygiene standards by cleaning and checking all facilites on a daily basis in order to ensure that everything is ready for your well-being and comfort.
Kind regards
Andreas
Front Office
par un voyageur
You can do better for a little more
Publié le 11 oct. 2017 sur HotelsPositives:
Great location, Amazing Balcony View, Heating, Breakfast was great, Friendly bar staff, good wifi
Negatives:
Hotels.com and Hotel Regina charged me for the room, even after showing proof of payment. Very kid friendly, so kids running around the floor and the shared balconies. Paper thin walls so you hear everything, Kids playing with the lights while using the single restroom on the floor.
Commentaires de Gestion de l’hôtel
17 oct. 2017
Dear Guest
Thank you very much for your feedback. About you being double charged, we are very sorry to hear that communication did not work out. Also that you could not find the rest you were looking for. We would have provided you with earplugs to ensure you find your rest.
For your future travels we wish you all the best.
Kind regards
Andreas
Front Office
par Jane
Loved Murren!
Publié le 18 sept. 2017 sur HotelsWe loved Murren! Breakfast was really good, Jew was spectacular from the dining room! We knew we had a shared bathroom and that wasn't an issue. We had 2 single beds which wasn't a huge deal but they weren't comfortable, you could feel the buttons on the mattress. Didnt sleep well for the 2 night we were there. Door locks were very noisy. Front staff wasn't super friendly and didn't go over anything about the hotel. Overall we loved Murren!
Commentaires de Gestion de l’hôtel
23 sept. 2017
Dear Jane
Thank you very much for your kind feedback! We hope you hade a safe travel! We are constantly working on improving our hotel and staff to make the stay even more positive. The coworker you have met just started and we are doing our best to get him going quickly with all information.
Also about the beds, we are doing some improvements this coming off-season time.
We apologize again that you couldn't enjoy your stay to the fullest. For your future travels, we wish you all the best.
Kind regards
Andreas, Front office Manager
