Avis Panoramic Water Views! Chadwick Beach Island! Weekly Summer Rental

Please see reviews before and after this tenant. As owners we are always grateful for constructive criticism. However, there are a number of points that need be addressed. First, we apologized for the bathroom situation. We had it cleaned it professionally; unfortunately, the cleaning woman missed that area. When you called us, my husband went over immediately with cleaning supplies and our service was ready to respond. You stated that you had already cleaned it. Again, we apologize but we did try to rectify the situation immediately. With regard to the linen situation, we are enclosing a copy of our correspondence with you which you were informed that we do not supply linens. Also with regard to the beach badges, you were informed specifically where to purchase them. Chadwick Beach Badges are only used on Chadwick Beaches. We really do not understand why you went to Brick Beaches and expected them to honor badges from another beach. Again, a simple phone call or email could have alleviated your concern. See emails below regarding very specific badge and linen information. We have rented this property for several years and you are our first complaint. In fact, we have several repeat bookings already for next season. You were given our email address, you had our phone number, which you used to alert us to the cleaning situation. Every email advised you to contact us if you had any questions. We were on the island just 3 blocks away the entire time and we would have addressed any of your concerns, however, you did not communicate with us – until you left. We are confused as to why you did not reach out to us and instead waited until after your stay was over before giving us a chance to rectify any situation. This is definitely not fair to us. We do everything we can to ensure our guests have a pleasant stay and we are sorry that you did not communicate your concerns so that we could have accommodated you. Being in the hospitality business, I am sure that you are aware that unless the customer tells you of a problem, you cannot know their concern or displeasure. Your criticism will be taken into consideration, and we are hopeful that going forward you will advise any future landlord of any existing problems while you are in residence, because the way you have handled this, did not allow us to respond. We acknowledge that the cleaning service did not properly complete the cleaning of one bathroom. While they did clean the other areas, we were willing to refund the cleaning fee of $150. 00. The additional request of $140.00 reimbursement for beach badges is unreasonable due to the fact that renter decided to go to a different beach. Again, please see the numerous positive reviews before and after this tenant. We believe this negative review is retribution for not agreeing to meet all her financial requests. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Correspondence: • Francine sent an inquiryJul 30, 9:44 PM • FK Hi Nancy, we are planning our trip in a few weeks and we are wondering if there are beach (both bay or ocean) badges included or if we will have to purchase? We are reading that passes for bay beach are only for residents Francine Jul 30, 9:44 PM • Hi Francine, Beach badges can be purchased at the beach ( Daily Badges) They are good for the Bay beach and the Ocean Beach. Children under 14 do not need badges. Weekly badges can be purchased at the little building behind Chadwick Real Estate Office. It is on the corner of 35 south and Strickland. If you have any questions just reach out. We are here on the island. I am sorry to say that home owners are not allowed to give their beach badges to guests. It is beautiful here. I know you will enjoy your stay! Nancy You Jul 31, 1:05 PM • FK Thank you! Francine Jul 31, 5:49 PM • FK Hi Nancy, is there any information that we should be aware of to prepare for our arrival tomorrow? Francine Aug 18, 11:07 AM • FK Do we need to bring linens and towels? Francine Aug 18, 11:18 AM | Seem fraudulent? Mark as spam • Hi Francine, The keys will be in the kitchen and the front door will be open. You can come in at 1:30 because the cleaning service will be done. We do not provide linens or towels, There are comforters and pillows. If you have any other questions please reach out.

So happy you enjoyed your stay! We would love to see you again!

So happy that you enjoyed your stay! It was a pleasure to have you!

So happy that you enjoyed your stay! It was a pleasure to have you as a guest!