Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Clean Stay
Publié le 18 oct. 2024 sur HotelsAlthough I used my app to check in, access my room and check out, the staff encountered were amazing and super friendly! The room was clean and very comfortable. Great stay!
par un voyageur
Publié le 5 oct. 2024 sur Hotels
par un voyageur
Publié le 1 oct. 2024 sur Expedia
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Great hotel to stay at and the staff are helpful and knowledgeable.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
par un voyageur
Publié le 31 juill. 2024 sur Hotels
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Overall good
par un voyageur
Terrible maintenance issues but staff was excellen
Publié le 23 juill. 2024 sur HotelsThe room we were assigned on Saturday and Sunday was terrible. The shower knob stripped and we couldn’t turn water off. Called front desk and they sent maintenance up. He did replace it temporarily and got the water off. He said we could take shower and we did but didn’t water stayed on hot and couldn’t change it. They moved us to another room Monday and it was better but toilet made noise like it was going to break.
The staff was excellent trying to do what they could and the rooms were clean. I didn’t get any discount for all the trouble we went through because I booked the room from hotels.com.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Alyssa R., Gestion de l’hôtel
Dorothy, Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It is disappointing to hear about the issues with the shower knob and toilet in your initial room and understand how frustrating this must have been.We appreciate your recognition of our staff's efforts and are glad to hear that they were able to assist promptly. Regarding compensation, we provided compensation in the form of Hilton Honors points to your account. We regret if this was not communicated clearly during your stay.Your feedback is invaluable to us, and we will use it to improve our services and prevent similar occurrences in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Alyssa R, Gestion de l’hôtel
Brian, Thank you for rating our hotel and your experience with us a 10 out of 10.
