Note fondée sur 820 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The free breakfast was all cold, and coffee was middling. In that my room coffee pot was broken and leaked, I was hoping for better coffee somewhere.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Management , Gestion de l’hôtel
Thank you for staying with us, Genie! We're sorry to hear that you weren't pleased with the free coffee and complimentary breakfast items. Should you visit again, please let the front desk know of any non-working items right away and we'll be glad to fix/replace it for you! Thankfully microwaves are conveniently provided in the breakfast area and all guest rooms for quick warm-ups. And last but not least, the Scooter's Coffee Shop located a few doors down from us is highly recommended for coffee connoisseurs! Your feedback is appreciated, and we hope to host you again on your next trip to the area.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Our room was in terrible condition! Cigarette burns in the bedding, broken and stained lampshades, chair was disgusting, tissue box hanging off the wall, urine and pubic hair on the toilet seat and the paint was peeling off the bathtub. After walking barefoot on the floor our feet were black. The room also smelled terrible. I went to the store to buy Lysol to spray the entire room down. I also went to the front desk because I did not want to be charged for the damage done to this room prior to us checking in. Then a day after we check out an extra $50 was taken from my bank account.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Management , Gestion de l’hôtel
Hi Shannon. Just to clarify, the 50 security deposit was explained at check-in and applied to the card provided to the Front Desk Associate. The 50 was then refunded (not charged again) to the same card at check-out on Sunday 9/15/24 at 10:48:16 AM. You were absolutely not charged for anything. Please contact our office directly if you need a receipt for the refunded 50 deposit, and/or contact your bank directly to see when the refund will post to your account if it hasn't already. Thank you.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Management , Gestion de l’hôtel
Thanks so much for staying with us and leaving a rating of 10/10! It sounds like everything was on point during your stay and we're excited to hear that. Definitely keep us in mind on your next trip to the area - we'd love to host you again!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Our room was clean and the bed was comfortable. However, there was a strong musty odor. We opened the window for a while to bring in some fresh air, but the smell of mildew persisted.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Management , Gestion de l’hôtel
Thanks for taking the time to review your recent stay with us, Brenda. Valued guests like you always drive us to be better, and we appreciate you bringing this concern to our attention. Wishing safe travels to you and yours.
par un voyageur de Lawrence
Publié le 19 août 2024 sur Expedia
The receptionist was super nice and helpful
Commentaires de Gestion de l’hôtel
22 août 2024 par Management , Gestion de l’hôtel
Hi Kari, Thanks so much for visiting us and taking the time to leave a 5-star review! We're so happy to hear that you enjoyed your stay with us and were pleased with the interactions with our front desk staff. We appreciate you and hope to see you again on your next visit to Lawrence!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Management, Gestion de l’hôtel
Thank you for visiting and leaving a review! We appreciate your patronage and hope to see you back on your next visit to Lawrence!
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Management , Gestion de l’hôtel
We appreciate you staying with us and leaving a 5 star review! We're so happy to hear about your enjoyable stay and hope to host you again in the future! Best wishes and stay well!
par un voyageur
Publié le 8 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
8 août 2024 par Management , Gestion de l’hôtel
Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area!
par un voyageur
Publié le 4 août 2024 sur Expedia
Great place
Commentaires de Gestion de l’hôtel
6 août 2024 par Management , Gestion de l’hôtel
Thanks so much for visiting us and taking the time to leave a review! We are happy to see that you enjoyed your visit and we hope to see you again!
par un voyageur
Publié le 4 août 2024 sur Hotels
There is clear water damage above the shower head. The paint is cracking and damp before i even showered. The toilet is not firmly adhered to the wall and jiggles when you sit on it. The power went out while i was packing to leave which was concerning.
Commentaires de Gestion de l’hôtel
6 août 2024 par Management , Gestion de l’hôtel
Thank you for staying with us and taking the time to leave a review. We are so very sorry to hear about the bathroom issues. Was the Front Desk notified? If not, please give us a call so we can get word to Maintenance right away. Several neighborhoods in Lawrence experienced a brief power outage on the morning of Sunday, August 4 (not just our hotel). Thankfully power was restored within a few minutes.Our primary goal is to provide all guests with an enjoyable experience. Although we missed the mark this time, we would love the opportunity to better serve you in the future.
