Note fondée sur 519 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jessica,Thank you for your 2-star review. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we’d appreciate any specific details you can provide to help us improve. We hope to have the chance to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bill,Thank you for your feedback, Bill. We're sorry to hear that your stay didn't meet your expectations. If there's anything specific we can improve on, we'd appreciate your insights to help us make your next visit a better experience. Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The property was okay but there is a lot of construction going on around the property.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lee,Thank you for your feedback! We're glad to hear your stay was okay, but we apologize for the inconvenience caused by the construction. We're working hard to improve our property and appreciate your understanding during this time. We hope to welcome you back for a more enjoyable experience in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Expedia
I was put in an old room at the back of motel with lights not working in the room, remote control not working, room was not clean & spelled like urine and it had roaches in it.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shannon,Thank you for your feedback. We sincerely apologize for the issues you experienced, from cleanliness to maintenance concerns. This is not the experience we want for our guests, and we’re addressing these problems with our team. We are committed to improving our facilities and ensuring a better experience for our guests.Sincerely, Hotel Manager
par un voyageur
Awful, unless you need a room for meth making.
Publié le 12 oct. 2024 sur HotelsEverything had a serious smell of smoke. The sheets were stained. The knob on the tub faucet was just a metal bar because it was broken off. Also, dried poop stains on the toilet seat. Absolutely disgusting. App won't let me add photos or I would
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We take all guest concerns seriously and have noted your comments regarding the cleanliness and maintenance issues in your room. We are committed to improving our facilities and ensuring a better experience for our guests.Sincerely, Hotel Manager
par un voyageur
Publié le 9 oct. 2024 sur Expedia
gross
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ella, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for giving us an 8 out of 10! We're glad there were aspects of your stay that you enjoyed, and we've taken note of your concerns. We’re always striving to improve and hope to welcome you back for an even better experience next time!Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gary, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Christopher, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear trinity, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager.
