Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gilles,Thank you for your wonderful 8 out of 10 review! We’re thrilled to hear that you had a positive experience during your stay. Your feedback is invaluable to us and encourages our team to keep striving for excellence. If there’s anything specific that could have made your visit a perfect 10, please let us know. We look forward to welcoming you back soon for another great stay!Sincerely, Hotel Manager
par un voyageur
Publié le 10 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anne-Catherine,Thank you for choosing to stay with us, although we are disheartened to see the two-star rating. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback is crucial to us, and we would appreciate it if you could share specific details about what led to your dissatisfaction. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to provide more information. We value your input and hope to hear from you soon.Sincerely, Hotel Manager
par un voyageur de Taylor Ridge
Publié le 7 oct. 2024
Air conditioner not working and faucet leaked and drain slow. Did offer to change rooms but was alright for one night
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,We apologize for the inconvenience you experienced with the air conditioner and faucet during your stay. Your feedback is valuable to us to improve our services for future guests. If you have any further concerns, please feel free to reach out to our management team directly for assistance.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
There wasn't anything I didn't like, what I did like was that they were a couple of different restaurants nearby the hotel that was very convenient and you didn't have to drive because otherwise the streets of Lawrence are just crazy busy all the time, also the restaurant called 23rd Street Brewery was less than 5 minutes away which was really nice in a short drive and Texas Roadhouse is right there which is another favorite restaurant of mine and my girlfriends
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Gary,We're delighted to hear you enjoyed the convenience of nearby dining options during your stay! Being close to various restaurants is indeed a great advantage for our guests to explore the local culinary scene without the need for long drives. Your positive feedback on 23rd Street Brewery and Texas Roadhouse is greatly appreciated, and we hope you had a memorable dining experience there.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Karla,We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another exceptional stay!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Kristi,We are pleased to hear that you had a great stay with us. If you have any further feedback or suggestions, please feel free to reach out to management. We hope to welcome you back in the future for another enjoyable experience.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Mark,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.
par un voyageur
Needs major updating
Publié le 30 sept. 2024 sur Hotelsthere for Family weekend - hotel needs major updating. covers on bed were torn in corners and bathroom was in need of a major redo as tub was stained and tiles on floor were wobbly. Staff was kind and courteous.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind comments about our staff. We are always looking for ways to improve our guests' experience and will take your comments into consideration for future enhancements. If you have any further concerns, please don't hesitate to reach out to our management team so they can assist you accordingly.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We had no running water in the sink. We had to use the bathtub for water to brush our teeth.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Nicole,We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team to ensure we continue providing quality service to our guests. If you have any further concerns, please don't hesitate to reach out to our management team for further assistance.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The basics were well covered; however, given the very convenient location to KU, owners should really invest in a “glow up” and not have broken handles on dresser drawers, slow shower drains, and a gym without any free weights.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Joan,Thank you for sharing your feedback with us. We appreciate you highlighting the positives of our location and basics being covered. We will definitely take your suggestions into consideration for future improvements. Our team values your insights to enhance the overall experience for our guests.
