Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anne-Catherine,Thank you for choosing to stay with us, although we are disheartened to see the two-star rating. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback is crucial to us, and we would appreciate it if you could share specific details about what led to your dissatisfaction. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to provide more information. We value your input and hope to hear from you soon.Sincerely, Hotel Manager
par un voyageur de Taylor Ridge
Publié le 7 oct. 2024
Air conditioner not working and faucet leaked and drain slow. Did offer to change rooms but was alright for one night
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,We apologize for the inconvenience you experienced with the air conditioner and faucet during your stay. Your feedback is valuable to us to improve our services for future guests. If you have any further concerns, please feel free to reach out to our management team directly for assistance.
par un voyageur
Someone’s Left Overs To Cuddle With
Publié le 28 août 2024 sur HotelsThe hotel was filthy!! It’s old ran down. We got to the hotel late ready to check in at 2am, exhausted from our drive. Immediately shocked by the obvious inaccuracy of the photos and shocked by how old and ran down the building was we were so tired and it was so late we tried to just get some sleep. About to jump in bed we pulled back our covers to crawl into our bed that we just entered a new room in and found pizza crust in between our sheets. Absolutely grossed out we called and were told we had to wait for the manager in the morning. They wouldn’t even bring new sheets to us or give us new sheets when we requested. Needless to say we left the next day. We still are waiting for the “manager” to call
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Stacey,Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues and the condition of your room, as this is not reflective of our standards. Your experience is concerning, and we are investigating this matter thoroughly. It is disappointing to know that you found leftover food in your sheets, and we regret the lack of immediate assistance provided during your stay. We appreciate your comments, which will help us improve our services. Please contact us directly at your earliest convenience so we can address your concerns.Sincerely, Hotel Management
par un voyageur
Publié le 26 août 2024 sur Expedia
Not the cleanest. And carpet had dark stains. I did take pics.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lauri, Thank you for your feedback. I apologize for the cleanliness issues you experienced during your stay, particularly with the carpet stains. This is not the standard we strive to maintain, and your concerns will be addressed with our housekeeping team immediately. We appreciate you taking the time to share your experience and providing photos, as it helps us improve our services. Thank you again for your input, and we hope to have the opportunity to provide you with a cleaner and more comfortable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Just the noise
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Crystal,Thank you for your review! We’re glad to hear you enjoyed your stay overall, but we apologize for the noise issues you experienced. Your feedback is important to us, and we will look into ways to minimize disturbances for our guests. We hope to welcome you back for a quieter and even more enjoyable stay in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
The toilet kept clogging even after I called them and they came to attend to it. I stayed three nights and had a clogged toilet the whole time. People sit outside their room in chairs brought out from the room and smoke cigarettes there and it’s obvious they haven’t swept up the cigarette butts in weeks.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ann,Thank you for your feedback. We sincerely apologize for the ongoing toilet issues you faced during your stay and regret that our efforts did not resolve the problem. Additionally, we understand your concerns about the cleanliness of the outdoor areas and will address this with our team to ensure it is properly maintained. Your comments are invaluable as we strive to improve our guest experience. We hope you’ll consider staying with us again, as we are committed to providing a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Overall my stay was ok for the price. I would just suggest locking the latch hook as well because someone jiggled my handle late during my first night stay. Other than that, the facility was clean and quiet and the staff was helpful.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Candice,Thank you for your feedback! We’re glad to hear that you found our facility clean and quiet, and that our staff was helpful during your stay. We apologize for the concern you experienced with the door handle, your suggestion to lock the latch hook is appreciated and will be taken into consideration for enhancing guest security. We value your input and hope to provide you with an even better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Dated and the hot tub was out if order😔
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Todd,Thank you for your feedback. We apologize for the issues you encountered during your stay, particularly regarding the dated facilities and the hot tub being out of order. Your comments are important to us, and we are actively working on updates and repairs to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for an improved visit in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Deepak,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
The rooms in main hotel are okay but originally I was given a room not attached to hotel and it was dirty. The clerk at desk gave me another room that was clean. They were having problems with morning breakfast setup and power to the toaster and waffle maker kept turning off. I paid way too much for what I expected.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Susan,Thank you for sharing your feedback about your recent stay. We're glad to hear that the front desk staff promptly assisted you in finding a clean room. However, we sincerely apologize for the issues you encountered with the breakfast setup and the power interruptions. Your experience is not reflective of our standards, and we appreciate your insights as they help us improve. We understand your concerns regarding pricing and will work on enhancing the overall value for our guests. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
