Ratings based on 540 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 22, 2024
This is the most disgusting hotel we’ve ever stayed at. It had a terrible smell, they don’t leave the air conditioning on so the room was about 85 degrees, there were nasty hairs all over the bathroom floor and both beds had stains all over the comforters and pillow cases. Just awful.
Comment from Hotel Management
Jun. 23, 2024 by Manager, Hotel Management
Hello Josh,We're sorry to hear about your recent experience at our hotel. We take feedback seriously and will address your concerns with our housekeeping and maintenance teams. We strive to provide a comfortable stay for all our guests and regret that we fell short in this instance. Your comments will help us improve our services for the future.
by A traveller
Posted Mar. 24, 2024 on Hotels
Comment from Hotel Management
Mar. 27, 2024 by Manager, Hotel Management
Hello Yvette, We are sorry to hear you did not fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any concerns you may have had.
by A traveller
Posted Mar. 23, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Manager, Hotel Management
Hello Dorothy,We appreciate you choosing to stay with us. If there were any aspects that did not meet your expectations, please don't hesitate to contact us directly so we can address them accordingly. We look forward to the opportunity to better serve you in the future.
by A traveller
Posted Mar. 23, 2024
Great staff!
Comment from Hotel Management
Mar. 24, 2024 by Manager, Hotel Management
Hello Kimberly,We are pleased to hear that you found our staff to be great during your stay. Your positive feedback is truly appreciated and we hope to welcome you back in the future for another wonderful experience at our hotel.
by A traveller
Bad with the good.
Posted Mar. 21, 2024 on HotelsThe front desk staff was very friendly and told of improvements by 2025. In the meantime rusted door frame, ceiling that looked dirty and water damaged, overall aged rooms. Bed was comfy, shower had great pressure, and breakfast was good. Price was nice too.
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Larry,Thank you for sharing your feedback with us. We are grateful for your kind words about our friendly front desk staff and the comfortable bed, great shower pressure, and good breakfast you enjoyed during your stay. We value your observations and will consider them as we continue to enhance our guest experience. Your input is truly valuable to us as we strive to provide a memorable stay for all our guests.
by A traveller
Posted Mar. 19, 2024 on Expedia
Noisy and people smoking weed outside the door.
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Jacob, We strive to provide a peaceful environment for all our guests and regret any disturbances encountered during your stay. Your feedback is valuable for us to improve our services and we encourage guests to report any disturbances directly to our team for immediate assistance.
by A traveller
Posted Mar. 17, 2024 on Expedia
Horribly dirty and unsafe with questionable people lurking hanging around the area. The entire hotel was filthy and smelled of pot and cigarettes even with signs of no smoking. The staff behind the desk wore all black clothes, hoodie and with dirt all over the pants. If I could go this negative 5 stars I would! DO NOT STAY HERE, the hotel should be shut down and bulldoze over and built new.
The room was no exception, stains on the bed sheets of god knows what.
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Pablo, We apologize for the experience you encountered at our hotel. We take all feedback seriously and will address these concerns with our team. Your comments will help us improve our services. Thank you for bringing this to our attention.
by A traveller
Refund/Will never book here again
Posted Mar. 15, 2024 on HotelsThe bathroom was awful, the soap scum on the shower walls shows it hasn’t been scrubbed in who knows how long. The shower head was very dirty. We got a non smoking room but you could still smell cigarettes (which my wife is allergic) but it was storming and we had to other options but to stay.
Comment from Hotel Management
Mar. 17, 2024 by Manager, Hotel Management
Hello Josh,We appreciate your feedback on your recent stay. We encourage guests to report any concerns during their stay so that we can address them promptly. Please feel free to contact our management team directly to discuss your experience in more detail.
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Charlie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A traveller
Posted Mar. 7, 2024 on Expedia
Great visit
Comment from Hotel Management
Mar. 9, 2024 by Manager, Hotel Management
Hello shantel,We are delighted to hear that you had a great visit at our hotel! Your positive feedback is truly appreciated and we hope to welcome you back in the future for another enjoyable stay.
