Note fondée sur 701 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2024
The room was very dirty and in need of repairs. The bedding was very dirty and it had very small pillows, the door keys did not work for us and we noticed for another man staying there, the window was not secure and in need of repair, it smelled very bad, the bathroom was in need of repair around the door frame. We did not stay. We walked in, inspected the room and left within 5 min. We did let the manager know we did not feel safe and asked for a refund, she denied it of course. I feel bad posting such a bad review, but please spend another $40 and stay somewhere safe, secure and clean.
I will say the young man at the front desk was very nice to us and greeted us with a smile and did try to fix our key card.
Commentaires de Gestion de l’hôtel
17 déc. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
It was pretty rough!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Interesante y constructivo
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you found it interesting and constructive. We appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The room I was originally in had black mold on the ceiling in the bathroom. I asked to move rooms and they didn't no arguments which makes me feel like they know and don't care. The room the put me into looked like they tried to remodel and did a piss poor job. Paid $303 for 3 night absolutely not even close to worth it. Also breakfast consist of sunny d you pour yourself and sun valley bar or honey bun, what a joke!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 31 août 2024 sur Hotels
i couldnt change the channel stuck on one station remote only worked to turn TV on and off Breakfast was more like a snack they had a basket of granola bars only 1 flavor option and a basket of apples. (False Advertising).
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
par un voyageur
Publié le 31 août 2024 sur Expedia
No towels and when we asked they were stained, broken iron AFTER we had to go request one at the front desk, sketchy people sitting right outside the rooms watching you walk around, the room smelled of weed and was disgusting with a leaking toilet.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 31 août 2024 sur Hotels
The room was nice close to fort sill staff was nice
Commentaires de Gestion de l’hôtel
31 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
