Note fondée sur 691 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Expedia
I am very easy to please, but I have to say this was the worse hotel I have ever experienced. Bathroom was filthy, shower head barely worked, as I pulled the bed cover, I realized the sheets were yellow and smelled of grease and had hair on them, they obviously not replaced. The carpet was absolutely appalling, as were the condition of the air conditioner, walls, baseboards and furniture. The entire property reeked of majiruana, strange people were hanging about the stairs and the front of the house staff was less than capable. I would like to file a formal complaint and request a full refund.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 13 août 2024 sur Expedia
Pay 80$ and get two sheets on the bed. Insane.
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m sorry to hear that you felt the value didn’t meet your expectations. Your feedback is important, and I’ll make sure it’s shared with the team to address any concerns about room amenities. We strive to offer a better value and experience for our guests, and I hope you’ll give us another chance in the future.
par un voyageur
False advertisement on continental breakfast
Publié le 13 août 2024 sur HotelsThe only problem was that there was no continental breakfast when you're advertisement says that there was supposed to be one. Other then that it was an resting stay.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m glad to hear you had a restful stay, but I apologize for the inconvenience regarding the continental breakfast. This should have been available as advertised. We’ll look into this issue to ensure it’s addressed. Thank you for bringing it to our attention, and we hope to better meet your expectations in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
False advertisement!! Rather stay in a trash can than this disgusting nightmare! The place is unsanitary, disgusting and terrible customer service who did nothing other than ROB me. This place has crack heads everywhere so don't plan to sleep during your stay, nevermind blood stained bed sheets or used kotex in trash smelling up the $97 room. Couldn't even sit down on the bed because of the filthiness, try to imagine what germs weren't visible. I don't ever complain but I felt very unsafe, uncomfortable and ripped off as soon as I discovered the blood on the bed sheets. I went down to ask for my money back and was told no, non refundable. I stayed out in a parking lot inside my car until daylight when I returned the key and asked again for either my money back, was told manager will call me which never happened. Don't book here,, it's terrible
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We're disappointed to see this rating and would appreciate more details about your experience. This will help us make the necessary improvements. Our team is committed to earning your business in the future and demonstrating our ongoing improvements. We hope to have the opportunity to serve you better next time.
par un voyageur
Publié le 9 août 2024 sur Expedia
The only good thing was the pool. It was over 100 degrees when we stayed and it was refreshing but when we went to take shower in room, shower wouldnt come on...floor planks kept lifting and tripped us multiple times. Complimentary breakfast was....none. i was expecting something like cereal or oatmeal, if not some pancakes or waffles- especially when i got there when it opened...but....nope...granola bar and fruit, and they had 1 mrs.freshleys hunny bun that was smashed and looked like it was expired and some sunny d, coffee, or tea. I had 5 ppl who wanted breakfast...smh disappointing. The linen was stained or dirty too. And finally, the room had a bad odor that wouldnt go away. Invest in automatic air freshner systems, or make a priority to spray rooms often with freshner. Or provide it. Bad ventilation.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m very sorry to hear about the issues you experienced. I’m glad you enjoyed the pool, but I apologize for the problems with the shower, flooring, and breakfast options. The cleanliness and odour issues you mentioned are also concerning, and we will address these with our team immediately. Your feedback is invaluable, and we will work on improving these areas to ensure a better experience in the future. Thank you for bringing this to our attention.
par un voyageur de Livingston
Publié le 4 août 2024 sur Expedia
Nice enough
Commentaires de Gestion de l’hôtel
5 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
