Note fondée sur 706 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2024 sur Expedia
The staff was friendly, and breakfast was good. The hot tub was more like a warm bath than a hot tub. The ac was off in the room we checked into so it was really hot when we got in the room. Not enough pillows for a king bed. And the fire alram started randomly going off at 4am.
Commentaires de Gestion de l’hôtel
19 juin 2024 par LAWEG GM, Gestion de l’hôtel
Hello! We are so sorry about the faulty alarms during your stay but we are glad to hear that your enjoyed the full hot breakfast offerings and our friendly staff!
par un voyageur
Publié le 16 juin 2024 sur Hotels
It was absolutely horrible. Fire alarm kept going off in our room randomly. We be sound asleep and it go off. We traveled all way from south dakota hoping to go to sleep and kept having alarms go off. Room was very dirty as well.
Commentaires de Gestion de l’hôtel
19 juin 2024 par LAWEG GM, Gestion de l’hôtel
Hello! We are so sorry for the inconvenience(s) that the faulty fire alarms caused during your stay. This was very frustrating for both our guests and staff. We do appreciate your feedback and hope you give us the opportunity to better host your next stay should your travels bring you back to Lawton.
par un voyageur
Publié le 15 juin 2024 sur Expedia
The good: the rooms are nice sized and clean and the hotel is in a convenient location.
The bad (where do I begin):
- we stayed for four nights with our grandson, two of the nights the smoke alarm went off in the wee hours of the morning, the last night there it went off twice in a one hour period. I went to the front desk to check and found out it wasn't just our room it was the whole hotel. The attendant at the front desk said, "All I can do is keep turning it off when the alarm blares."
- although the hotel is marked as "no smoking" throughout, the small enclosed pool patio was where everyone came to smoke (including the hotel staff) and drink. Cigarette butts littered the area. Just low rent and not very family friendly. No towels for the pool.
- after being awaken twice by the fire alarm, I went downstairs to get the continental breakfast. At the appointed hour that it was supposed to be available, the lights were still out and the access to the food was still shuttered. I went to the front desk again to make sure that I wasn't wrong about the start time and was told by clerk that the person responsible for opening wasn't there yet. The front desk clerk eventually opened the food area so we could have access to dry cereal and yesterday's bagels but no hot food was out for the thirty minutes I was down there.
Commentaires de Gestion de l’hôtel
19 juin 2024 par LAWEG GM, Gestion de l’hôtel
Hello! We are so sorry to hear of the many missed opportunities you encountered during your recent stay. We do appreciate the detailed commentary so that we can share with our teams and ensure the controllable issues are corrected immediately.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Checked in with dirty sheet and comforter on our bed! Bugs all over the pool we had to clean it ourself!
Daiky roomservice only took trash never made beds or stocked towels or even swept over the floors! Everyday had to reset key cards multiple times a day! I checked out and paid for an airbnb due to the awful experience! Never again!
Positive: breakfast wasnt awful and hotel had laundry service!
Commentaires de Gestion de l’hôtel
19 juin 2024 par LAWEG GM, Gestion de l’hôtel
Hello! We are so sorry to hear that you were not satisfied with your recent stay but we do appreciate you taking the time to share your honest review.
par un voyageur
Comfy
Publié le 9 juin 2024 sur HotelsBreakfast was delicious staff are friendly and everything was very nice. They also have a laundry site.
Commentaires de Gestion de l’hôtel
19 juin 2024 par LAWEG GM, Gestion de l’hôtel
Hello! We are so glad to hear that our facility met your needs and staff was able to provide you with friendly service! We truly appreciate you taking the time to share your review!
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par LAWEG GM, Gestion de l’hôtel
Hello! Thank you for taking the time to rate your recent stay with us!
par un voyageur
Publié le 3 juin 2024 sur Hotels
Our family was in town for a special birthday of relative turning 99 years old.
We were a large group.
The staff, Ms Henrietta and lady with green hair and tall mother and son duo working front desk were fantastic. Daily they greeted us with a warm smile. They were very accommodating. I needed extra pillows, no worries, extra towels no problem. The laundry soap dispenser kept my money. No worries Ms. Henrietta gave us replacement detergent no charge.
Every morning I’d come down for delicious and generous free breakfast and the staff were friendly and always cleaning!
When arrive late in evening and staff always greeted us warmly and always cleaning and wiping down (especially Tall man).
The rooms were large and beds were clean and comfortable. The room service was also friendly and accommodating.
Only negative was lack of fan in bathroom and slow drain in bathroom sink.
Between excellent room service and affordable prices I will definitely make this our hotel whenever we visit Oklahoma. Matter of fact we’re having a large family reunion and I’ve already told the family this is the hotel recommendation for us.
Sincerely
Tracey Thompson
Commentaires de Gestion de l’hôtel
19 juin 2024 par Laweg GM, Gestion de l’hôtel
Hello Thompson family! Thank you so much for the detailed commentary from your recent stay with us! We are looking forward to seeing you for your family reunion!
par un voyageur
Publié le 25 mai 2024 sur Expedia
Close to restaurants and shops.
Commentaires de Gestion de l’hôtel
29 mai 2024 par LAWEG GM, Gestion de l’hôtel
Hello Angeliss! Thank you for taking the time to share your review and for the awesome rating! We hope to see you again soon!
par un voyageur
Publié le 22 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par LAWEG GM, Gestion de l’hôtel
Hello Jahliyl! We are so sorry if our hotel failed to meet your expectations but appreciate you taking the time to rate your recent stay!
par un voyageur
Publié le 20 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par LAWEG GM, Gestion de l’hôtel
We are so sorry to see that we failed to meet your expectations but appreciate you taking the time to share your rating.
