Ratings based on 438 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Aug. 12, 2024 on Expedia
Very well organised
4 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 28, 2024 on Hotels
3 out of 5
by A traveller

Not for me

Posted May 16, 2024 on Hotels
The good points were the daily cleaning and bed-making service was good and I liked the cube storage. Also, reception gave us good recommendations for excellent French food. However, the first room we were assigned had not been cleaned and we found glass on the floor of the second room. The bathroom 'tiles' needed cleaning of the pretend grouting. We could not get an evening meal in the restaurant as it was only for a pre-booked group. There was no bottled water or kettle in the room. The mattresses are foam and killed my back. My first experience of an Ibis and not one I wish to repeat - I hate to think what the Budget Ibis is like.
Comment from Hotel Management
May 26, 2024 by fg, Hotel Management
Madame, Monsieur , Nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour à l'ibis Le Puy-en-Velay Centre. Nous sommes désolés que le service et la prestation n'étaient pas à la hauteur de vos attentes, et nous vous prions d'accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d'améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d'un prochain séjour
5 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 25, 2024 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 23, 2023 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 17, 2023 on Hotels
5 out of 5
by A traveller from Philadelphia

Posted Oct. 28, 2022 on Expedia
Very good value for the money. The receptionist was extremely helpful and showed us a secure spot for our van under video surveillance. There was quite a strong odour from the hallway carpets, but the room, though small, was clean and comfortable. The location was excellent, just a few minutes walk into centre ville. I would stay here again if in Le Puy.
5 out of 5
by A traveller

Posted Aug. 29, 2022 on Hotels
A comfortable stop over in a good location, near the town centre. Having the parking was very useful.
5 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 10, 2022 on Hotels
4 out of 5
by A traveller

First rate staff

Posted Aug. 2, 2022 on Hotels
The staff were super helpful and the location of the hotel couldn’t be better.
Comment from Hotel Management
Aug. 4, 2022 by MLO, Hotel Management
Dear, We very much appreciate your comments regarding your stay at the ibis Le Puy-en-Velay Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The front desk
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