Note fondée sur 525 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 nov. 2024
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Commentaires de Gestion de l’hôtel
19 nov. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mona,Thank you for the 5-star rating! We’re glad you enjoyed your stay and hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Dean,I am disappointed to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues and gain a 10-star rating.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
You get what you pay for. Lower price so your expectations should be in line with that
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear John,We appreciate your perspective on value and pricing. Our goal is to provide affordable accommodations while maintaining a satisfactory level of service. Your feedback will help us continue to improve the guest experience. Thank you for sharing your thoughts.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Rooms were clean.
Staff was nice. Fine for a one night stopover.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Linda,Thank you for your feedback and 3/5 rating! We're glad to hear that you found the rooms clean and the staff nice. We appreciate your input and hope to enhance your experience for future stays. Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Newly remodeled. Very safe and clean. Great staff. Free breakfast in am, but overslept;)
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tania,Thank you for your wonderful review! We're thrilled to hear you enjoyed our newly remodeled hotel, felt safe, and appreciated our great staff. We hope you get a chance to enjoy the breakfast on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Thomas,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Staff was nice,the room was clean.they were under staffed. Biscuits that were in refrigerator were molded the first morning did not try them the scond day.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Keefer,Thank you for your feedback. We’re glad to hear that you found the staff friendly and the room clean. We apologize for the issue with the biscuits and understand how disappointing that can be. Your comments about staffing will also be noted as we strive to improve our service and offerings. We appreciate your input and hope for a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The room floor was dirty, the floor laminate pieces were not together. The bathroom tub was clogged, water took for a long time to go down the drain.
Breakfast sandwiches had mold on them. Pancake maker was the best part of the trip.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
its fine for a place to sleep for one night, max I would stay here is 2 nights. the room was clean. The bathroom was kind of awful, with the cheap plastic tub. It was about half price of the other hotel next to it which is the main reason why I chose it. Still felt overpriced for the location and the type of hotel, but the lady at check in said it was parents' weekend at ISU, so I think prices were up everywhere.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mira,Thank you for your feedback. We're glad you found the room clean, but we’re sorry to hear about the bathroom and pricing concerns. We appreciate your understanding regarding the increased rates during parents' weekend. Your comments will help us improve, and we hope to offer a better experience on your next stay.Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Very nice property. Room was very clean. Plenty of parking for our truck and trailer. Staff very nice.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Amanda,Thank you for the wonderful review! We're delighted to hear that you found the property very nice and the room clean. It's great to know that the parking worked well for your truck and trailer, and that you found our staff to be friendly. We hope to see you again soon!Sincerely, Hotel Manager
