Avis Luxury Cabin in Black Hills SD Lead,Deadwood,Terry Peak, High Speed Internet

I am sorry your stay at the cabin did not meet your expectations. As you may recall, however, I told you prior to your arrival that a water issue was reported in our basement bathroom by the previous renter and it was not possible to get a plumber and contractor there prior to your arrival. That is why I asked you to not use that bathroom and instead use one of the three other bathrooms that were working just fine. It is frustrating you continually used the downstairs shower after I asked you not to because of the plumbing issue. The cleaning staff placed towels on the floor of the bathroom to absorb the water prior to your arrival and, obviously, if you were going to continue to use the shower it would continue to cause water to leak on the floor. Over the past year it has been difficult to find housecleaners that want to work, let alone do a great job. I apologize that a gray shirt was left on a chair outside, but it was just a shirt. It could have easily been discarded or set aside. I apologize that all of the cigarette butts from other renters were not spotted by our cleaning staff and picked up. Some folks that smoke have the ability to discard the remains all over the place. Also, all of the doors in the cabin open and close just fine, but I again am sorry they did not open and close to your standards. Lastly, I gave you my personal cell phone number and told you to call me with any questions or concerns. You did not contact me once during your stay. If you had I would have done my best to try to make your stay as enjoyable as possible. I think it is very unfair for you to leave this type of a review without including all the facts or giving me a chance to fix the problem during your stay.