Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Guest Comfort Not a Priority
Publié le 4 déc. 2024 sur HomeAwayThe property is gorgeous, the cabin is a good family spot– it’s clear that guest comfort is not a priority based on the neglect of the rental, amenities, and lack of cleanliness. I feel robbed having been charged a cleaning fee because I had to clean so much throughout the entire stay. I am more than happy to pay for a service, we did not receive any of that service. I reached out to the host at the end of our stay about all of the issues with photo proof of said issues and never heard back, had to contact Vrbo.
We determined other guests had the same experience in recent months after reading the guest book. The host offered to have the cleaner come initially to clean the toilet, but we already had cleaned so our kids could use it and didn't accept the offer. We found new issues everyday through the stay which made it quite stressful.
We had so many issues I can’t list them all, major problems were, previous guest’s trash was left for us to deal with, dog poop bags included, urine covered toilet, dirty dishes in the cupboard, all the pans were unclean and caked in food, few paper towels provided, no clean towels--all covered in dog/human hair, damp mildew towels in dryer , body fluid stain on comforter, stagnant rotting food and water in the dishwasher– it was extremely unkempt and I spent a large portion of my trip cleaning their cabin just so it was sanitary for my family. Beds and pillows, still not comfy. Cool place, poorly managed.
Commentaires de Gestion de l’hôtel
18 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thanks Holly for the update. We have gone ahead and removed that cleaner so this is no longer an issue. All updates have been made. I would like to also make note that as soon as you reached out that there was an issue when you checked in, we immediately offered to send the Cleaner over, which you then declined and then waited five days to then write this horrible review. We would've been more than happy to have everything made right from the moment you made the statement.
par un voyageur
Booking confusionp
Publié le 14 sept. 2024 sur HomeAwayBooked 12 through 14th. Housekeeping showed up on the 13th.
par un voyageur
Family Vacation
Publié le 23 juill. 2024 sur HomeAwayHad a great time. One of the beds was broken, but made it work. Also towels were in the dryer when we got there, but it was more than a double load and they were still wet and had soured. None of this made our stay bad. My family had a blast and loved every minute of being there. Would stay again.
par un voyageur
Twin Lakes
Publié le 31 mai 2024 sur HomeAwayProperty was very cheap so didn’t expect anything extravagant, but the property did not have basic supplies like trash bags or paper towels. There were only 5 clean bath towels, and all other towels and linens were wet in the washer and dryers. There were also dirty dishes in the oven upon arrive, as well as dirty appliances such as the skillet. Beds were clean, so that was nice!
Commentaires de Gestion de l’hôtel
31 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your review. We have gotten a different Cleaner since then and I've made sure that all elements are up to par that should no longer be an issue in the future. If you read previous view reviews, this is not been a problem thank you so much and moving forward.
par un voyageur
Great Location
Publié le 30 avr. 2024 sur HomeAwayGreat location near hiking, the lakes, and close to Leadville. Had a great dog-friendly time in Twin Lakes.
par un voyageur
Twin Lakes
Publié le 28 avr. 2024 sur HomeAwayGreat
par un voyageur
Good location
Publié le 22 avr. 2024 sur HomeAwayPlenty of room for my family to stay and very pet friendly.
par un voyageur de Hays
Great cabin for family getaway
Publié le 15 mars 2024 sur HomeAwayCabin worked perfect for our family of 6 and the in-laws. Loft was great to give the kids some space after a long day of skiing. My only complaint is the master bed. It was really uncomfortable, on night 2 I ended up sleeping on the futon mattress in the livingroom which wasnt much better. My husband felt the same but no one else had issues with thier bed. We had a great time otherwise and the cabin was wonderful to use. Communication with owner was quick. Thanks for letting us use your vacay home!
par un voyageur
Cute cabin. Beautiful scenery.
Publié le 21 févr. 2024 sur HomeAwayRather not
par un voyageur
Comfortable home for large family!
Publié le 22 janv. 2024 sur HomeAwayWe stayed one night between days of skiing at Ski Cooper. Lots of space and very comfortable!
