Ratings based on 596 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 21, 2024 on Expedia
Front desk staff was extrenely helpful. Delightful experience
Comment from Hotel Management
Aug. 21, 2024 by Brooklyn, Hotel Management
Hi Joann! Thank you very much for the compliments, I was happy to help. It was very nice to meet you! :)
by A traveller
Great stay
Posted Aug. 17, 2024 on HotelsGreat stay here and very pet friendly.
Welcomed very warmly and friendly.
Comment from Hotel Management
Aug. 17, 2024 by Brooklyn, Hotel Management
Hi there Howard! Thanks so much for the awesome review, we're so glad you were satisfied with your stay. :)
by A traveller
Won't stay again
Posted Aug. 16, 2024 on HotelsReceptionist did not explain why a deposit was required when not paying by credit card. Room decor is ok but the bed is a slab of concrete - horribly uncomfortable. Scalding hot water out of the cold tap. Too noisy.
Comment from Hotel Management
Aug. 17, 2024 by Brooklyn, Hotel Management
Hi Tara, I'm so sorry you were not satisfied with your stay. I have discussed the issues about your room to the rest of the staff and we will be making the necessary changes that we need to make in order to accommodate future guests better, as well as become better at what we do. I apologize on everyone's behalf for any miscommunications regarding the 200 deposit. In Ontario, it is a standard practice to request a deposit from guests in the case that there are any damages to the room following your stay. A registration form is read and signed by all guests before check-in which also explains this and explains we reserve the right to ask for this deposit. The deposit may be different at certain hotels or motels, but we all reserve that right. The reason we may not charge a deposit is because with credit cards, we are able to access the deposit that we would be entitled to in the most extreme of cases after your stay. However with a debit card, we would need your physical card along with your pin. In the case of an emergency following your stay, this would be an issue if we didn't have a deposit. I'm very sorry about the experience you had with us. I hope this clears up any concerns you had regarding the deposit, and thank you very much for the feedback. We appreciate it. :)
by A traveller
Posted Aug. 16, 2024 on Expedia
Good service
Comment from Hotel Management
Aug. 17, 2024 by Brooklyn, Hotel Management
Hi Daphne! Thank you so much for the compliments. I'll be sure to pass them along for you. :)
by A traveller
A great budget friendly stay
Posted Aug. 15, 2024 on HotelsVery clean with basic amenities. The staff were friendly, and check-in and check-out were easy. Would definitely stay here again and happily recommend to other travelers. Within walking distance of great restaurants.
Comment from Hotel Management
Aug. 17, 2024 by Brooklyn, Hotel Management
Hi Rebecca!! Thank you so much for the awesome review, we really appreciate the feedback. We hope we can accommodate you on your next trip to Leamington. :)
by A traveller
Posted Aug. 12, 2024 on Expedia
Comment from Hotel Management
Aug. 17, 2024 by Brooklyn, Hotel Management
Thank you, Laurie! :)
by A traveller
Posted Aug. 11, 2024 on Expedia
Rates were excellent and check in process was very easy. Our room had a slight ammonia smell to it but we got used to it. Room was clean, bed was decently comfy. All around a good value for a low rate. Would stay here again.
Comment from Hotel Management
Aug. 17, 2024 by Brooklyn, Hotel Management
Hi Rebecca!! I am so sorry about the smell in your room. It sounds like some filters needed some changing, so I've gone ahead and let staff know. Thank you so much for the feedback and allowing us to become better at what we do. I'm glad we'll have another chance to make your stay more enjoyable! Have a wonderful rest of your day. :)
by A traveller
Posted Aug. 8, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by Brooklyn, Hotel Management
Thank you so much for the kind review, Jason!! :)
by A traveller
Posted Aug. 5, 2024 on Expedia
Very affordable.
Comment from Hotel Management
Aug. 6, 2024 by Brooklyn, Hotel Management
Hi Teresa! We are so thrilled to hear you enjoyed your stay with us and most importantly you were satisfied with the price. We hope to welcome you back!! :)
by A traveller
Posted Aug. 2, 2024 on Expedia
No problems
Comment from Hotel Management
Aug. 2, 2024 by Brooklyn, Hotel Management
Hi Linda! Thank you so much for your review. :)
