Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not clean
Publié le 4 avr. 2024 sur HomeAwayNice location
Not clean. Mold on windows, dust on just about everything, bedding had hair on it. Smelled of cigarettes on all furniture. Carpet not vacuumed. Decor was fun it was Christmas in April, beach vibes and cabin vibes. Shades for windows were dirty. Walls had dirty spots like something got spilled and not cleaned up. Bedroom window was broken. Ceiling fan was so dusty i could have drawn-out pictures.
We will not be back. We let them know when we checked in and we were informed a ticket would be created.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par VrboOwner, Gestion de l’hôtel
Jamie, Thank you for your review, we appreciate you taking the time to share this feedback with us. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24-hour Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have the opportunity to better impress you in the future.
par un voyageur
Cute cabin
Publié le 25 févr. 2024 sur HomeAwayNice and cozy perfect weekend getaway
par un voyageur
Cozy and Relaxing
Publié le 12 févr. 2024 sur HomeAwayMy husband and I enjoyed staying here. It was warm and cozy. We were able to relax and enjoy the scenery. Shops, food and activities were close enough if we wanted to get out and about. Thank you!
par un voyageur
Great home in the trees
Publié le 21 sept. 2023 sur HomeAwayVery comfortable and clean with all the amenities needed. We all enjoyed our stay.
par un voyageur
Cabin
Publié le 29 juin 2023 sur HomeAwayI enjoyed my experience! Very welcoming and comfortable! Did enjoy the game room. A jacuzzi would be nice for further visits
par un voyageur
Publié le 23 juin 2023 sur Expedia
Nice place, in the middle of nowhere.
par un voyageur
Disappointed
Publié le 18 juin 2023 sur HomeAwayAmenities were lacking (especially in the kitchen), downstairs smelled very bad, wifi didn’t work until the last day with many unanswered complaints to rental company (which affected work and school), cell service is spotty. With some thoughtfulness and attention, this could be a much better spot to stay.
Commentaires de Gestion de l’hôtel
15 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review. ! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!
par un voyageur
Great place to see the snow.
Publié le 27 févr. 2023 sur HomeAwayWent there for Valentines Day. Didn't go to the game room, but enjoyed the time. Internet was nice, since there's no cell service.
par un voyageur de Monroe, WA USA
Fun and relaxing
Publié le 6 févr. 2023 sur HomeAwayNice getaway. Really enjoyed the game room!
par un voyageur
Could not access the second level-game room.
Publié le 23 janv. 2023 sur HomeAwayThis place is nice, However the reason our family chose it was for the game room. My son in law is disabled from a work accident and has been in rehabilitation for years. Since he just graduated from a wheelchair to a cane we were excited to finally go on a family trip. This house was chosen since he still cannot do the outdoor activities around Leavenworth (skiing, snowshoeing, hiking, etc) we were very disappointed that we could NOT go Down the stairs or around the house to access the game room because the snow had not been shoveled for so long it was feet of ice snow that he could not navigate, both on the stairs and around the side. It is far from ADA compliant. We made the best of it but did not get to use the house as we plans paid for.
Commentaires de Gestion de l’hôtel
10 févr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Stacey. We sincerely apologize for the disappointment and frustrations that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again.
