Ratings based on 774 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 20, 2024
Comment from Hotel Management
Nov. 20, 2024 by Tabatha, Hotel Management
Thank you for your kind review.
by A traveller
Posted Aug. 20, 2024 on Hotels
This hotel was conveniently located and comfortable.
Comment from Hotel Management
Aug. 20, 2024 by Tabatha, Hotel Management
Thank you for your review.
by A traveller
Posted Aug. 18, 2024 on Expedia
Better pillows
Comment from Hotel Management
Aug. 20, 2024 by Tabatha, Hotel Management
Thank you for letting us know, I will let housekeeping know.
by A traveller from morris plains
Posted Aug. 2, 2024 on Expedia
The first room they gave us, it smells like it has nobody lived there for years. The room has a moldy smell. Because the AC is not on, we think it may be better when we turned on the AC. We are so wrong, after the AC is on, odd smell is more stronger from the AC. This unit is definitely not lived/cleaned for some time. We have been traveling a lot this summer and we have always preferred to stay in Marriott hotels. This is probably the worst experience we had. Also the front desk told us the breakfast is from 7-10 in the morning, I asked twice and she confirmed. But when we came down for hotel the next morning at 9:35am, the front desk said the breakfast ends on 9:30am, because today is Friday. How careless the front desk is to make us miss the breakfast. We ended up ate breakfast outside. It disturbed our travel plan a little bit because we are on a tight schedule.
Comment from Hotel Management
Aug. 8, 2024 by Tab, Hotel Management
I am so sorry to hear about your experience during your stay with us. I will share this with the leadership team so we can make use this as a teaching moment with the team.
by A traveller
Posted Aug. 2, 2024 on Expedia
terrible mattresses, rude staff
Comment from Hotel Management
Aug. 2, 2024 by Tabatha Carr, Hotel Management
This has already been addressed, and the guest did not stay with us.
by A traveller
Posted Jul. 29, 2024 on Expedia
We were very satisfied with the comfort and easy access to Dartmouth Hitchcock Medical Center. It would’ve been perfect if breakfast had been included. Handicap parking is not easily accessible to the entrance
Comment from Hotel Management
Aug. 2, 2024 by Tabatha, Hotel Management
Thank you for your suggestions and letting us know about your stay.
by A traveller
Posted Jul. 27, 2024 on Hotels
The hotel is nice however, they need to have more than one person on at breakfast as the person is unable to handle all the customers' in a timely manner. I waited in line for 15 minutes before heading somewhere else for breakfast. This not acceptable for business people needing to get to meetings and start their day.
Comment from Hotel Management
Jul. 27, 2024 by Tabatha, Hotel Management
Thank you for your response, we will look into this.
by A traveller
Posted Jul. 26, 2024 on Hotels
Comment from Hotel Management
Jul. 27, 2024 by Tabatha, Hotel Management
Thank you for your kind review.
by A traveller from Golden
Posted Jul. 19, 2024 on Expedia
It was fine with a clean unit. The couch which was a hideabed was uncomfortable to sit on. It was expensive but near to where we were visiting.
Comment from Hotel Management
Jul. 19, 2024 by Tabatha, Hotel Management
Thank you for your response, we appreciate your feedback.
by A traveller
Posted Jul. 18, 2024 on Expedia
Rooms were not clean, a non smoking room smelled like cigarette smoke, the air conditioner was so loud, and ran all night. Worst nights sleep ever.
Comment from Hotel Management
Jul. 18, 2024 by Tab, Hotel Management
Thank you for bringing this to our attention. We will look into this right away.
