Ratings based on 66 Guest Reviews
Hear it directly from our travellers
2.6 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 7, 2024
Is no good place to stay with you family and kids
Comment from Hotel Management
Oct. 8, 2024 by GM, Hotel Management
Dear Orquidea,Thank you for taking the time to share your experience with us. We're deeply sorry to hear that your stay at Inn at Lebanon did not meet your expectations. We take feedback about our guests' experiences very seriously, and your remarks provide us with valuable information that helps us enhance our services and facilities for families and children.We understand that traveling with family requires specific needs and we would like to assure you that we are committed to improving our services to cater to families better. Please accept our sincerest apologies and we hope you will give us another opportunity to demonstrate the high standards of guest comfort and satisfaction that are more typical of our hotel. Warm Regards,General ManagerInn at Lebanon
by A traveller
Don’t Book Here
Posted Aug. 28, 2024 on HotelsDon’t book here. Property photos are misleading. Checked in and was given a different room then I paid for and booked. Room was filthy bathroom had white “gel” all over the sink. Holes were in the walls of room. Advised front desk the room I was given was not the room I booked and paid for and was told they overbooked. I booked 2 room suite. Was offered a one room double the next night. Tried to get refunded. Front desk refused was referreds to Hotels.com. Hotels.com referred me back to property. Cannot get through to the Manager “Mr. Patel”. Hotels.com could not get through either and offered me a $50 key credit. Unacceptable. I am out $400. Additionally, the property tried charging my card several more times. Will not be booking through Hotels.com, either.
Comment from Hotel Management
Aug. 29, 2024 by GM, Hotel Management
Dear Sarah,We deeply regret the inconvenience you experienced during your stay at Inn at Lebanon. We sincerely apologize for the issues you faced and appreciate your patience. Please rest assured that we are committed to improving our services based on your feedback. We will look into the matters you raised and ensure they are addressed promptly. We hope for a chance to serve you better in the future. Thank you.Warm Regards,Hotel Management
by A traveller
Posted Aug. 25, 2024 on Expedia
WORST STAY EVER. It was so disgusting. It looked like the bathroom was never cleaned- EVER. The whole place smelled. It was so awful. I thought about leaving and sleeping in my car.
Comment from Hotel Management
Aug. 26, 2024 by GM, Hotel Management
Dear Melissa,We regret to hear about your disappointing experience. Your feedback is important to us and we apologize for any discomfort you faced. We strive to maintain high standards in cleanliness and it's clear we fell short during your stay. Please know your concerns are being addressed to improve our service. We hope for an opportunity to serve you better in the future.Warm regards,Hotel Management
by A traveller
Posted Aug. 23, 2024 on Expedia
Room was very dirty, bathtub filled with water while showering, tv didn’t change channels. Horrible stay, won’t come back.
Comment from Hotel Management
Aug. 23, 2024 by GM, Hotel Management
Dear James,We deeply regret to hear about your recent experience. Your comfort is our top priority and we apologize for any inconvenience caused. We appreciate your feedback and assure you that it will be used to improve our services. We hope to have the opportunity to welcome you back, and provide a more positive experience.Warm regards,Hotel Management
by A traveller
Posted Aug. 22, 2024 on Expedia
Latino staff was super getto , Room was smelling like straight newport, pool was Kinda green , also any kind a bug i have picture how i wake up all bite up if you guys want it
Comment from Hotel Management
Aug. 23, 2024 by GM, Hotel Management
Dear Victor,Thank you for your feedback. We're sorry to hear about your experience. Our team is dedicated to providing a comfortable and welcoming environment for all our guests. Please rest assured that we take all feedback seriously and we're taking steps to address your concerns about the room, pool, and the unfortunate incident with bugs. We would appreciate any additional information you can provide. We hope to have the opportunity to welcome you back for a more positive stay in the future.Warm regards,Hotel Management
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Dear Pamela,We appreciate your feedback and are sorry to hear that your stay didn't meet your expectations. We strive to provide an exceptional experience for all our guests and it seems we fell short this time. We would greatly appreciate it if you could share more specifics about your stay to help us improve. We hope to have the opportunity to make it right for you in the future.Warm regards,Hotel Management
by A traveller
good stay
Posted Aug. 19, 2024 on Hotelsclean, quiet, inexpensive, no issues
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Dear Gary,Thank you for your perfect review. We're thrilled to learn that you had a good stay at our hotel and found it clean, quiet, and inexpensive. Your feedback is invaluable to us as we strive to provide an exceptional experience for all our guests. We're delighted that we met your expectations and look forward to welcoming you back in the future.Warm regards,Hotel Management
by A traveller
Posted Aug. 11, 2024 on Expedia
It is not like as picture. New management supposed to just purchased the property promising to make improvements
People live in the hotel makes you feel unsafe.
Drains are poor in bathroom and very small
Comment from Hotel Management
Aug. 12, 2024 by GM, Hotel Management
Dear Stephanie, We're truly sorry to hear about your recent experience at our hotel. Your feedback is vital and we appreciate you bringing these issues to our attention. Please know that we are working diligently to improve the property and enhance our guests' safety. We're also addressing the drainage issue you mentioned. We hope to have another opportunity to provide you with a better experience. Thank you for your patience and understanding.Warm regards,Hotel Management
by A traveller
Posted Aug. 11, 2024 on Expedia
Room smelt musty. Water when taking shower was yellow didn’t drain properly .
Staff when checking in was very nice entrance to building was very nice. I believe this is under new management so they are attempting to update place but it does take time .
Comment from Hotel Management
Aug. 12, 2024 by GM, Hotel Management
Dear Stephanie,Thank you for your feedback. We're sorry to hear about the inconveniences you experienced. We appreciate your understanding as we work on improving our facilities. Your kind words about our staff and entrance are encouraging. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management
by A traveller
Concert bound
Posted Aug. 10, 2024 on HotelsBooked here for a concert nearby and it was a great experience. Quiet, clean, and pleasant place. Staff was friendly and welcoming.
Comment from Hotel Management
Aug. 12, 2024 by GM, Hotel Management
Dear Amanda,Thank you for choosing our hotel for your concert visit and for taking the time to share your wonderful experience. We're thrilled to hear that you found our property quiet, clean and pleasant. Your kind words about our friendly and welcoming staff are greatly appreciated. We hope to welcome you back soon for another memorable stay.Warm regards,Hotel Management
