Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 janv. 2022 par Family Hoch, Gestion de l’hôtel
Dear Romain,
thank you very much for your review and your visit. We regret that you review your stay with us with low score.
We would have liked to know what we could improve?
Your host
Family Hoch
par un voyageur
Publié le 12 août 2024 sur Hotels
par un voyageur
Publié le 16 nov. 2021 sur Hotels
par un voyageur
Publié le 16 nov. 2021 sur Hotels
par un voyageur
Overrated hotel especially for the price
Publié le 16 févr. 2020 sur HotelsThe rooms definitely need renovations.
The hallway to reach the room takes a good 20 mn of walk!! On top of having skied all day and paying no less of 700€ a night.
The gondola is not even included to reach the town (only at check-in and check-out) which is an additional 22€ per couple per ride.
The bed is not comfortable at all and still using 2 single beds which is not adequate for a couple.
Room service stops at 9pm which does not make sense!
Commentaires de Gestion de l’hôtel
19 févr. 2020 par Family Hoch, Gestion de l’hôtel
Dear Roy,
thank you very much for writing this review. We are very sad that you did not feel comfortable during your stay with us. The Sonnenburg consists of two separate buildings, the Stammhaus and the Landhaus. Both buildings are connected by a heated underground passageway which is about 90 meters long, if you walk fast you can be in the other building in two minutes, a leisurely walk can of course take up to 8 minutes. The fee of 22 € for a couple is for two rides, one down to Lech and one up to Oberlech, this is included in your ski pass, so you just need a ticket for check-in and check-out which we provide. In the room you lived in is actually a large double bed, not two singles, but of course we are really sorry that you couldn't sleep well. That’s why we offered you a different room, but you decided to stay in your room. You can order room service all night, after 9 p.m. it's just a smaller menu, if we had a misunderstanding at this point, we would like to apologize. Despite everything, we would be pleased to welcome you once again. Maybe in summer, here you can drive with your car directly to the Sonnenburg, so no Gondola will be needed.
Your hosts
Family Hoch
par un voyageur
Sehr schön
Publié le 25 nov. 2019 sur Hotelspar Gunnar de Reutlingen
Skiwochenende
Publié le 15 mars 2016 sur HotelsDas Hotel war ein sehr gutes Hotel mit ausgezeichnetem Service und gutem Preis Leistungsverhältnis