Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2019 sur Expedia
par un voyageur
Publié le 12 mai 2019 sur Expedia
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par The Ibis Management , Gestion de l’hôtel
Dear guest, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations and we hope to make things right in the future. Kind regards,
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par The Ibis Management , Gestion de l’hôtel
Thank you so much for your perfect rating! We're thrilled to hear you had a great stay and everything met your expectations. We look forward to welcoming you back again soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Ibis Management, Gestion de l’hôtel
Dear guest, Thank you for rating your stay with us an 8 out of 10! We're happy to know you had a good experience overall. If there’s anything we could do to make your next visit even better, please don’t hesitate to share your thoughts. We look forward to welcoming you back soon.Best regards,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Ibis Management , Gestion de l’hôtel
Dear guest, Thank you so much for rating your stay with us. We're glad to see you had a positive experience overall. If there’s anything we can do to make your next visit even better, we’d love to hear from you. We hope to welcome you back again soon!Warm regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Ibis Management , Gestion de l’hôtel
Dear Guest, Thank you for taking the time to rate your stay. We're pleased to see you enjoyed your visit. We look forward to welcoming you back in the future. Best regards,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
I checked in here for an event at First Direct Arena. A normal paced walk with a wheeled hand luggage took me about 23mins from the train station. Check-in was OK - I got in at 12.30 but there were no rooms available so had to wait till 3pm although I managed to checkin at 2.30pm. My luggage was held in storage and given a tag whilst I waited for the check-in. The lady who helped was kind, professional and firm.
The hotel is about 25mins walk to the First Direct - mostly flat but a few slightly steeper gradients.
The bed was reasonably comfortable.
My only main concerns were the cost of water and smell from the sink and bath drains was so bad!!! and nothing could be done about it. This was room 711. The hotel doesn't provide a fridge or water in the room. A 350ml of water costs £3 at the reception so suggest you take water along as there are no shops except 10min away
On friday 19th in the evening about 11pm, a guest was speaking to a male receptionist. The receptionist was brash with the guest under the guise that they were others waiting in queue to be served and the guest was wasting time. But there were two receptionists with only 2 other people in the queue so that shouldn't have been an issue.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Ibis Management , Gestion de l’hôtel
Dear Miss Abena, Thank you for taking the time to provide detailed feedback on your recent stay with us. We're glad to hear that our location was convenient for your event at the First Direct Arena and that our team member at check-in provided professional service.However, we sincerely apologize for the inconvenience you experienced regarding the drain smell in your room and the pricing of water. We understand how frustrating this must have been, and please rest assured that your comments about room 711 have been passed to our maintenance team to ensure this issue is resolved. We also appreciate your suggestion about water availability, and we’ll take this into consideration for future improvements.Additionally, we are sorry to hear about your interaction with our reception team during the late hours. This certainly doesn’t reflect the level of service we strive to provide. We'll be addressing this with our team to ensure all guests are treated with the utmost courtesy and professionalism.We hope you’ll consider staying with us again in the future so we can offer you a much improved experience. Thank you again for sharing your thoughts with us, and we truly value your feedback.Warm regards,
par un voyageur
Publié le 21 sept. 2024 sur Expedia
It’s just your average hotel .
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Ibis Management, Gestion de l’hôtel
Dear guest, Thank you so much for the 5-star rating! We're thrilled to know you had such a great experience with us. Your kind feedback motivates our team to continue delivering excellent service. We look forward to welcoming you back for another fantastic stay soon.Warm regards,
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Really enjoyed my stay bathroom was amazing shower was brilliant and the bed was so comfy
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Ibis Management , Gestion de l’hôtel
Dear guest, Thank you for your fantastic 5-star rating. We’re delighted to hear that you had an excellent stay with us. It’s always a pleasure to know our guests enjoyed their time here. We can’t wait to welcome you back for another memorable visit.Best regards
