Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2022 par Daniel, Gestion de l’hôtel
Thank you for the great review of our hotel! Your feedback is very much appreciated!We are glad that you enjoyed your stay and hope to see you again very soon.
par un voyageur
Publié le 1 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2022 par Angel, Gestion de l’hôtel
Thank you for taking the time to give us your rating, we are pleased to see you enjoyed your stay here with us.
par un voyageur
Tired, disappointing, 4 loyal guests not returning
Publié le 6 août 2024 sur HotelsWe've used this hotel 3 previous times and it's always been great, but this time a few things had changed for the worse. The biggest issue was malfunctioning Air Con - we reported it on the first day and then again twice on the second day, third time a member of staff tried to fix it while we were out by using a spare keycard and leaving it on all evening, but it was still not adequate to drop the temperature to a bearable one for sleep.
Other change: Tired fixtures in the room - bathroom handrail was hanging off, complimentary coffee machine had no milk and staff couldn't add any, breakfast options lacked pastries (no croissants, no pain au chololat)e, no sour dough bread, only sliced, no fried egg, no mushrooms. Hardly a buffet just an eat as much as you like so long as it's bacon, sausage, scrambled egg and beans.
Commentaires de Gestion de l’hôtel
8 août 2024 par Daniel, Gestion de l’hôtel
Dear Paul,Thank you for taking the time to share your detailed feedback about your recent stay with us. I deeply regret to hear that your experience this time did not meet the high standards you've come to expect from our hotel.I sincerely apologize for the issues you encountered, particularly with the malfunctioning air conditioning. It's concerning to hear that, despite our efforts to resolve the problem, it still wasn't adequate to ensure a comfortable night's sleep. This certainly isn't the level of service we aim to provide, and I'm truly sorry for the inconvenience this caused you and your group.I'm also sorry to hear about the condition of the room fixtures and the shortcomings with the breakfast offerings. We strive to maintain our facilities to the highest standards, and your feedback regarding the tired fixtures and the breakfast variety has been noted. We are actively addressing these issues to ensure that future guests have a much-improved experience.As a valued and loyal guest, your feedback is incredibly important to us. Please know that we take your comments seriously and are committed to making the necessary improvements. While I understand your frustration, I sincerely hope that you might reconsider staying with us in the future so that we can provide you with the exceptional experience you deserve.If there's anything more I can do to assist you or if you would like to discuss this further, please don't hesitate to reach out to me directly.Thank you once again for your feedback, and I truly hope we have the opportunity to welcome you back.Best regards,
par un voyageur
Visit to Leeds
Publié le 4 août 2024 sur HotelsGreat visit and very reasonable for city centre hotel
Commentaires de Gestion de l’hôtel
5 août 2024 par Ibis Styles, Gestion de l’hôtel
Thank you for the excellent rating, Helen! We're thrilled to hear you had a great visit and found our city center hotel to be very reasonable. We look forward to welcoming you back on your next trip to Leeds!
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Ibis Styles, Gestion de l’hôtel
Thank you for your perfect rating, Paula! We're delighted to hear that you had a wonderful stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. If you have any more comments or suggestions, feel free to share them with us.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Ibis Styles, Gestion de l’hôtel
Thank you for the excellent rating. We're thrilled to hear you had a great visit and found our city center hotel to be very reasonable. We look forward to welcoming you back on your next trip to Leeds!
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Ibis Styles, Gestion de l’hôtel
Thank you for the perfect rating, Graham! We’re delighted that you had a great stay. If there’s anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Ibis Styles, Gestion de l’hôtel
Thank you so much for the perfect score, Kingsley! We’re thrilled you had a great experience with us. If there’s anything specific you enjoyed or any suggestions you have, we’d love to hear them. We look forward to your next visit!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Nice clean room, however there was drilling from 7am onwards on a Sunday morning for several hours so didn’t get a good sleep
Commentaires de Gestion de l’hôtel
5 août 2024 par Ibis Styles, Gestion de l’hôtel
Thank you for your feedback, Ellie. We’re glad to hear that you found the room clean. However, we apologize for the disturbance caused by the drilling. We understand how important a good night’s sleep is and regret that this impacted your stay. We’ll address this issue to minimize any future disruptions. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Ibis Styles, Gestion de l’hôtel
Thank you for the excellent rating. We're thrilled to hear you had a great visit and found our city center hotel to be very reasonable. We look forward to welcoming you back on your next trip to Leeds!
