Note fondée sur 124 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
98 % des clients le recommandent
4,6 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 30 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2019 par Valerija, Mercure Leeds Centre , Gestion de l’hôtel
Good evening. Thank you for your review. We appriciate the feedback and look forward to seeing you again. Kind Regards, Valerija, Mercure Leeds Centre
1 sur 5
par un voyageur

Publié le 16 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2022 par D, Gestion de l’hôtel
Sorry for your poor review, unfortunately the Hotel is still closed, maybe a confusion in site. Thank you Kindest Regards
1 sur 5
par un voyageur

I won’t stay at Leeds Mercure or Novotel again

Publié le 26 nov. 2021 sur Hotels
I booked the Novotel months ago, this was changed to the Mercure but not by me weeks ago. I received the customary welcome email 24 hours before from the Mercure. I arrived at my hotel and wasn’t able to gain entry - eventually someone arrived to say I’d be transferred to The Novotel. On arrival at The Novotel I explained the position and quite frankly the reception staff weren’t interested - no comment and no apology. I’ts been a while since I stayed at a Novotel and this I think may be the last. No parking availability other than £15 for overnight in their underground which is far too much and in no way reflects the price and standard of the hotel. Beds and pillows uncomfortable, room clean as was hotel and well appointed and positioned tbh.
Commentaires de Gestion de l’hôtel
27 nov. 2021 par DF, Gestion de l’hôtel
I am sorry you had a bad experience at the Novotel we did contact all our guests before hand, I apologise if you did not receive the communication, if you would like to contact me via email we can discuss further. Thank you Kindest Regards
5 sur 5
par un voyageur

Publié le 21 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2021 par DF, Gestion de l’hôtel
Thank you for your very kind rating Kindest Regrds
4 sur 5
par un voyageur

Publié le 31 août 2020 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2020 par DF, Gestion de l’hôtel
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards
5 sur 5
par un voyageur de Leeds city

Publié le 30 août 2020 sur Expedia
Absolutely loved our stay! The female receptionist was fantastic and very attentive! We would definitely return
Commentaires de Gestion de l’hôtel
31 août 2020 par DF, Gestion de l’hôtel
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards Deborah
5 sur 5
par un voyageur

Publié le 30 août 2020 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2020 par DF, Gestion de l’hôtel
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards Deborah
5 sur 5
par un voyageur de Ripon

Publié le 28 août 2020 sur Expedia
Good, central location. Safe & quiet. Easy check in & out. Room a good size & nicely appointed. Comfortable bed. Good shower. Good value.
Commentaires de Gestion de l’hôtel
31 août 2020 par DF, Gestion de l’hôtel
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards Deborah
1 sur 5
par un voyageur

Never Again

Publié le 18 août 2020 sur Hotels
Arriving at 9.30, the Short walk from the Rail Station was longer than short as i explained over the phone i was on crutches. The chap on reception was far from helpful. Bar closes at 10 we were informed. We checked into to a non disabled room as it was the only room available. The beds were far to high, a few more inches and you need a ladder to get in. Pillows were very hard, air con was stuck on warm and we didnt get our alarm call at 10am. Not impressed, never again.
Commentaires de Gestion de l’hôtel
18 août 2020 par DF, Gestion de l’hôtel
Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kindest Regards
5 sur 5
par un voyageur

Publié le 10 août 2020 sur Expedia
Great location - quiet but easy walking distance of shops , bars & restaurants. Would stay there again.
Commentaires de Gestion de l’hôtel
17 août 2020 par DF, Gestion de l’hôtel
Thank you for your kind review we look forward to welcoming you back anytime. Kindest Regards
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