Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
28 avr. 2022 par Sarah Holliday, Gestion de l’hôtel
Thank you for taking the time to rate your experience. We are pleased you enjoyed your stay and hope to welcome you back again soon!
par un voyageur
Don't go there if you want to rest!
Publié le 17 août 2015 sur HotelsNous avons passé une très mauvaise nuit dans cet hôtel.
Nous avons ressenti dès notre arrivée que l'hôtel était mal fréquenté. Il y avait une drôle d'ambiance sur le parking avec des personnes qui squattaient les lieux à deux pas des chambres. Nous n'étions pas rassurés pour notre voiture et l'avons garée proche de l'entrée.
État de la chambre correcte mais porte communiquante avec la chambre d'à côté, occupée par des ados très bruyants. Nous avons été patients jusqu'à minuit avant de prévenir l'accueil car il nous était impossible de dormir. L'homme à l'accueil s'est contenté de passer un bref coup de fil, très mou qui n'a bien évidemment pas calmé la bande de plus en plus alcoolisé. Il n'a même pas daigné se déplacer, pire Il nous a fait passer pour des pénibles. Après que nous ayons menacé de demander un remboursement, il a fini par nous donner une autre chambre. Nous avons donc dû déménager toutes nos affaires en pleine nuit... Il était plus d'1h.
Donc un service déplorable... Nous n'y remettrons pas les pieds.
Don't go there if you want to rest. We had a bedroom next to teens doing a party and drinking alcohol. The guy at the reception only called them and asked them with a shy voice to stop the noise. So, What a surprise they did not stop!! He refused to go to their room directly. After 3 complaints, he finally gave us another room but we had to move all our stuffs in the middle of the night!! (1am!)
Very poor service and no excuses from the staff.
Commentaires de Gestion de l’hôtel
16 sept. 2015 par Sarah, Gestion de l’hôtel
S'il vous plaît accepter nos excuses les plus sincères pour les déceptions que vous avez rencontrés. Nous nous efforçons de fournir une grande expérience et nous sommes déçus et nous sommes désolés pour les erreurs pendant votre séjour. Nous sommes impatients de dépasser vos attentes dans l'avenir.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
Thank you for being our guest at the Best Western Leesburg, and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.
par un voyageur
Fix your tv.
Publié le 19 sept. 2024 sur HotelsThe tv did not work at all. The front desk had no clue on what to do. Offered to put us in another room but we declined because we were already moved in.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. Please know that we take your feedback to heart and will use it as a valuable tool to improve our services and facilities. We are committed to delivering the high-quality experience you deserve, and we hope you will consider giving us another opportunity to demonstrate our commitment to your satisfaction.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
It was a pleasure having you as our guest at the Best Western Leesburg, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Celebration party bass was too loud.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. Our goal is that every guest enjoys their stay in all aspects and we apologize that this was not your experience and do hope that you will reconsider staying with us again in the future.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
It was very hard to sleep since the air conditioner was very noisy!! That's a deal breaker for me. The room was clean and it had all the amenities, coffee maker, refrigerator etc.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
Thank you for your kind words about our comfortable rooms and high standards of cleanliness. We would like to apologize for the noise you experienced with our air conditioner. We hope you continue to choose the Best Western Leesburg whenever you are next in the area.
par un voyageur de Baltimore
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
It was a pleasure having you as our guest at the Best Western Leesburg, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Standard chain hotel, in a dated building. We only needed a place to sleep for 2 nights, it did the job.
The bathroom needs work. The sink and bathtub drains are so slow. It was luke a bath and shower at same time. The shower head leaked and no pressure.
The room was very damp upon arrival.
It was a quiet hotel, ample parking. The desk attendent was very friendly.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
Thank you for taking the time to leave a review. We appreciate your candid review and want to extend our sincere apologies for the inconveniences you encountered during your visit. Your comments are invaluable to us as they help us identify areas for improvement. We are constantly working to update and improve our hotel and we would welcome the opportunity to exceed your expectations.
par un voyageur
Good stay for the price of the room.
Publié le 3 sept. 2024 sur HotelsMy husband and I took a quick trip to visit a family wedding. This location was convenient to the event. The property was clean, breakfast was included, and we enjoyed a nice stay. The desk clerk was friendly and suggested a few places close by for a light dinner since the weather was rainy when we checked in.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sarah Holiday, Gestion de l’hôtel
Thank you for being our guest and sharing your experience. We are delighted that you enjoyed our high standards of cleanliness, complimentary breakfast, and convenient location. We hope you continue to choose the Best Western Leesburg whenever you are next in the area.
