Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 nov. 2022 sur Hotels
Nous avons attendus très longtemps à l’accueil avant que quelqu’un aille se plaindre pour qu’on soit pris en charge. En rentrant dans la chambre, il y avait une odeur très désagréable. De plus la salle de bain n’était pas tout à fait propre.
Commentaires de Gestion de l’hôtel
26 nov. 2022 par Chad S, Gestion de l’hôtel
Thank you for your feedback. I will be going over your review with my Front Desk to make sure that no one is waiting a long time to get checked in. We apologize for that.
par un voyageur
Publié le 20 avr. 2022 sur Expedia
Horrible
Commentaires de Gestion de l’hôtel
27 mai 2022 par Brand Experience Team, Gestion de l’hôtel
Thank you for rating your stay. We would like your insight on how we could provide 5 Star Service. We appreciate your business and look forward to providing you with your future lodging needs!
Kaur J.
#team6
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Was nice, quiet and relaxing
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Liliana, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6
par un voyageur
Publié le 26 sept. 2024 sur Expedia
It was so Noisy and Scetchy for being in Lehi, and right next to the freeway,bikes where racing and we had bad service checking in.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Donald,We regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Maz K.#Team6
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your generous review! It really makes our day. Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word. We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Easy check in but housekeeping left my door open after cleaning it and the front desk said nobody had been in there so it had to have been me that left it open, yet the dirty towels had been removed and I doubled check the door before leaving for the day. Grateful I took all my important stuff with me. Super loud environment, lots of yelling and dogs barking.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
par un voyageur
Horrible stay
Publié le 25 sept. 2024 sur HotelsHorrible,—dirty &smellyI either homeless and/or immigrants LIVING there. NON-smoking room smelled so bad of smoke--tobacco and marijuana, that we asked for a change. no room available to switch. we actually left early and went to another rental to get a good night's sleep and rest because the condition were so deplorable. no offer for refund or even trying to make it right.
it was NOT disclosed on Hotels.com that this was a hotel where people lived.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Veronica,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Dean,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
par un voyageur
Publié le 24 sept. 2024 sur Expedia
par un voyageur
Only if necessary
Publié le 23 sept. 2024 sur HotelsIt was the most inexpensive room available on hotels.com. There were many long term tenants, some with dogs that barked often. Kids were aiming red laser pointers from their window directly at me. I guess they were unsupervised. No one told them that could hurt someone's eyesight. The rooms are bare bones, but the bed was ok and the AC/heater worked. It was a place to sleep that I could secure, but don't leave anything in your car. Posted signs suggest there are break-ins and they take no responsibility for they on their property.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
