Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par CORINNE de HAM SOUS VARSBERG (METZ)
Publié le 1 juill. 2015 sur Hotels
un hôtel très "sympathique" et bien placé, avec du personnel, un équipempent et des prestations générales très bonnes. Mais un SERIEUX PROBLEME D INSONORISATION DES CHAMBRES vient ternir la note. Nous avions une chambre côté rue/ring et la circulation est importante, même la nuit !
par Pellos de France
Pas de mauvaises surprises et accueil aimable
Publié le 22 juill. 2014 sur HotelsCe n'est pas le plus joli coin de Leicester mais proche du centre a pied et parking gratuit, c'est ce qu'il nous fallait et on n'a pas ete decus. Confort simple mais suffisant. Isolation phonique un peu limitee cependant (et pourtant, nous etions cote parking, pas cote route). Petit dej continental tres bien pour le prix, nous n'avons pas goute a l'option 'breakfast anglais' car la version continentale etait plus que suffisante).
Recommandé
pour Tout le mondepar un voyageur
Hôtel intéressant pour visiter à pied
Publié le 15 août 2013 sur ExpediaHôtel bien placé si l'on recherche un endroit proche du centre-ville. C'était pratique à pied. Mais la chambre se trouvait très proche d'une route très passante, très bruyante. Par ailleurs, la moquette était très tachée, par exemple. Le personnel fait son travail mais l'ensemble mériterait d'être largement rafraîchi. Avis plutôt mitigé donc mais la rapport qualité-prix reste favorable.
par Thierry de Paris, France
Hôtel de dépannage
Publié le 20 août 2012 sur Expedia
Pour : L accueil à l arrivée
Contre : Propreté
Emplacement : Proche du centre ville
Malgré un accueil sympathique, l'hôtel n est pas en bon état, moquette tachée, évier ébréché
Isolation phonique entre les chambres très oproximative.
Par contre proche du centre ville
par un voyageur
Publié le 3 août 2021 sur Hotels
par un voyageur de York
Publié le 23 mars 2020 sur Expedia
At the time of our visit, the hotel had had only one day to assimilate the government instructions to close restaurants and bars. Despite this, the staff had organised themselves to allow guests to prepare a takeaway breakfast, to collect this without close contact with either staff or other guests and still provide a friendly, helpful service.
Commentaires de Gestion de l’hôtel
26 mars 2020 par Waqas A, Deputy General Manager , Gestion de l’hôtel
Dear Guest,
Thank you for taking the time in writing a review of Hotel Campanile Leicester.
The safety of our team and guest during the COVID-19 spread is of the up most important, the hotel and its team took the best option to ensure we provided the best possible service and solution to the governments requirements.
We appreciate your kind words in regards to our team who acted swiftly to ensure we could still provide the best possible service to yourself and other guests.
Kind Regards
par un voyageur
Publié le 22 mars 2020 sur Expedia
The property was good. My room, although quite basic,was spotlessly clean and bed was quite comfortable. The reception staff were very pleasant and breakfast was good. All in all I would recommend the hotel and although I don’t expect to visit Leicester again I would certainly use the Campanile group again.
Commentaires de Gestion de l’hôtel
26 mars 2020 par Waqas A, Deputy General Manager, Gestion de l’hôtel
Dear guest,
Thank you for your review of Hotel Campanile Leicester.
The hotel is known for its value for money and to ensure we provide the best possible service. Located less then a mile away from the city centre it makes the hotel a prime location for guests visiting Leicester.
Offering: restaurant, Wi-Fi and FREE parking, I am glad to read we met your expectations and although you will not be visiting us again in Leicester I am sure our Hotels in the UK will be of great value, should you wish to stay there.
Kind Regards
par un voyageur
Publié le 8 mars 2020 sur Hotels
The reception staff tried to tell me that I was responsible for her lack of information. I booked an accessible room on Hotels.com website but they did not pass that information on. The reception staff seemed to think I should have rrung the hotel to Inform them. Why use hotel.com and then ring the hotel? Quicker to book direct. Room was changed grudgingly. Clean comfortable and easy access to city centre very good for theatres short walk. 6/03/2020.
Commentaires de Gestion de l’hôtel
13 mars 2020 par Amber, Gestion de l’hôtel
Dear guest,
Thank you for taking the time to leave a review.
I am sorry to hear that you experienced some issues with the room type on check in.
We ask that guests contact us directly if they require an accessible room to prevent situations such as this, as online you cannot book an accessible room, this has to be specifically allocated by reception staff at the hotel.
Guests' are responsible for their own reservation and we always say that contacting the hotel directly is the best way to communicate so that there is no misunderstanding and we can ensure a smooth check-in process.
We appreciate your feedback and we hope this does not put you off from staying in the future.
Kind regards,
Amber, F
Reception team.
par un voyageur
Publié le 2 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2020 par Amber, Gestion de l’hôtel
Dear guest,
Thank you for your 2 out of 10 rating.
Kind regards,
Amber, F
Reception team.
par un voyageur
Worst experience ever!!!
Publié le 29 févr. 2020 sur HotelsI was looking foward to staying at this hotel as i had heard good reviews.. the first night we stayed the room and sheets were soo dusty i got an immediate reaction on my skin it went red and blotchyy and very itchyy we asked for the room to be changed but were told there are no more rooms available and they just gave us new sheets but the second night was still the same i would never stay at this hotel again worst experience ever!!!!
Commentaires de Gestion de l’hôtel
13 mars 2020 par Amber, Gestion de l’hôtel
Dear guest,
Thank you for taking the time to leave a review. I am sorry to read that you were disappointed by your recent visit.
On this occasion the staff member informed you that all of the bed linen is cleaned by a company external to the hotel and that all of the sheets would be the same as they are all cleaned in the same chemicals.
You were also informed that this is why we would not be changing your room as it would not benefit yourself however you insisted on new sheets, which were provided for you.
We appreciate your feedback and we hope you had a lovely time in Leicester.
Kind regards,
Amber, F
Reception team.
