Note fondée sur 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The place was bad because of local's giving nasty looks, and a lot of the guest looked like they where on drugs. Not a safe environment.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mark,We are sorry to hear about your concerns regarding the environment during your stay. Guest safety and comfort are our top priorities, and we take your feedback seriously. We will review these concerns to ensure a more secure and welcoming experience for all guests. Thank you for bringing this to our attention.
par un voyageur de El Cajon
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Charles,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Room had cockroach’s and the water pressure in the shower was very low as well as the temperature was cold never warm up
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Gabriel,I am very sorry to hear about your experience with cockroaches and the issues with water pressure and temperature in the shower. This is completely unacceptable, and I appreciate you bringing it to our attention. We will address these concerns with our pest control and maintenance teams to ensure improvements are made. Your comfort is important to us, and we hope to provide a much better experience in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jesus,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Horrible area , would not recommend!! Though that for that price it would be an ok area but I was clearly mistaken , they denied me my refund and all my money was lost!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jesselyn,I'm very sorry to hear about your experience. We strive to ensure a pleasant stay for all our guests, and it's disappointing that we did not meet your expectations. While we understand your concerns. We will use your feedback to review our processes and work on improvements. We hope to serve you better next time.
par un voyageur
Publié le 10 août 2024 sur Expedia
Cuando vimos las fotos y el precio hacia sentido, en cuanto llegamos es la misma propiedad, las fotos las adecuaron para que se vea bonito.
El cuarto sucio, chorreadas las cabeceras, habia un olor desagradable. Debido a la hora que llegamos tuvimos que pernoctar, y al día siguiente cancelamos la reservación para irnos a otro hotel.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Marco,We are sorry to hear that your stay did not meet your expectations. We understand how disappointing it can be when a room doesn't match the photos. Your feedback is important to us, and we will address these issues to improve the experience for future guests.
par un voyageur
Publié le 1 août 2024 sur Expedia
El hotel es muy sencillo, en una zona no tan bonita, es caro para lo que ofrece (4,000 la noche por una habitación que no es mejor que un 6 motel) se entiende que San Diego queda caro pero por ese precio lo que menos se puede esperar es un cuarto que no huela mal.
Commentaires de Gestion de l’hôtel
3 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Wendy,We are sorry to hear that your experience did not meet your expectations. We understand that pricing in San Diego can be high, but we aim to provide value and comfort for our guests. Your comments about the room's condition and odor are concerning, and we will address these issues with our team to ensure improvements. We appreciate your input and hope to have the opportunity to serve you in the future better.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tobin,We are sorry to see your 2-star rating and regret that your experience didn’t meet expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your stay so we can make the necessary improvements. We hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Renaldo,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Daniel,Your business is critical to us and we value your feedback. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
