Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024
I didn't feel safe. There was no outside lighting in back for parking. Too many people walking around outside. There was a pile of dead bugs in the corner of my room. And I was afraid of a possible bed bug infestation. I will never return to this location and did not stay the night here. I really want my money back!
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Doris,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Antonio,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
Botched renovation. There were roaches in the room…stay far away!
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Alexandra,Our Team regrets that you had an unpleasant experience. We get the property disinfected and use anti-pest agencies regularly. Our staff tries its best to accommodate you in every situation so we regret that we have failed in your case. We are still investigating this issue and we hope you have a better stay next time.
par un voyageur
Publié le 13 août 2024 sur Hotels
There was always staff willing to help. Cleanliness was amazing!! I travel A LOT and this is the only LA QUINTA that has exceeded my expectations in every single way. Good job to management and staff. The only hotel that has the cleanliness that we as travelers would need. Not only the hotel room but the lobby, the cafeteria, the elevator, everything. !
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Elsa,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi William,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 8 août 2024 sur Expedia
The hotel smells terribly, washer was out of commission, pool wasn’t working 5 out of the 6 day stay, refrigerator didn’t work in the room, beds were hard as a rock and the staff was beyond rude!!
Commentaires de Gestion de l’hôtel
9 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brittany,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur
Quick overnight
Publié le 8 août 2024 sur HotelsIt was a quick overnight as part of a bigger trip. The lights in the lobby were dim, the parking lot was dark and there is no signage to find your room. The pool was padlocked. There was a nauseating amount of air freshener in the hallway and the room. Towels were tiny but bed was comfy and clean. Continental breakfast was extremely sparse.
Commentaires de Gestion de l’hôtel
9 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joni,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 4 août 2024 sur Hotels
There was blood or food running down the wall in the are before the bathroom. There were several brown stains on the walls of the bathroom. The shower had someone’s hair still in it. The smell of marijuana covered the room from someone next door. The floors were dirty and the sinks were not cleaned. The beds were left made as we did not stay in our room and left as soon as the concert got over to drive instead of staying the night in filth. We will not be back.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Aaron,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
