Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024
I didn't feel safe. There was no outside lighting in back for parking. Too many people walking around outside. There was a pile of dead bugs in the corner of my room. And I was afraid of a possible bed bug infestation. I will never return to this location and did not stay the night here. I really want my money back!
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Doris,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur de Euless
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lynda,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
No shower gel in the shower.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Belinda,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Very clean room and hallways. Breakfast was eggs, sausage, biscuits and gravy, cereals, tasty
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lela,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The way they were using their limited electrical outlets was a fire hazard. I don’t understand why the city inspectors let them get away with it.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Bill,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Luis,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Best to be expected/
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Deanna,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Average hotel. Was fairly clean. Bed okay but rollef into mattress. The deep purple accent was not relaxing. A more neutral color would of been more relaxing. The the bath tub was extremely high and hard to get into. Ned another hand rail for safety. Breakfast was ok but the most of biscuits were hsrd as a rock
Would choose a different hotel to stay at if area again.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sophia,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
