Note fondée sur 402 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Hotels
par un voyageur
Publié le 21 juill. 2024 sur Expedia
par un voyageur
Publié le 15 juill. 2024 sur Expedia
par un voyageur
Publié le 12 juill. 2024 sur Hotels
par un voyageur
Publié le 9 juill. 2024 sur Expedia
par un voyageur
Publié le 9 juill. 2024 sur Expedia
The hotel is dirty and the staff is really bad. Management appears to be in trouble because of financial issues as they ripped me off. I originally booked 4 nights on Expedia. I arrived very late because of late flight arriving to Knoxville. They charged my credit card for 4 nights even before I arrived. I checked in 1:00 the following morning. Cleaning staff opened the door of my room at 8:00 AM without even knocking. I wanted to cancel my stay and leave. The real saga started here. The impolite receptionist told me that they cannot refund the 3 nights I didn’t use and asked me to talk with Expedia. Expedia told me that I have to go back to the hotel for the refund. The receptionist said the manager was not on the property and I have to be charged the full amount even if I cut my stay because of the cleanness and bad service. I wasted a good couple of hours on the phone between Expedia, Wyndham customer care, and the hotel. I left the hotel and eventually they charged 2 nights instead of one although I only stayed for one night and it was really very bad experience. I advise against using this hotel until it has management change and some renovation.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Not good
par un voyageur
Publié le 28 juin 2024 sur Hotels
par un voyageur
Publié le 26 mai 2024 sur Hotels
par un voyageur
Publié le 25 mai 2024 sur Hotels
The room was clean. The location was helpful and easy to get to. The staff was pleasant.
