Note fondée sur 256 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A Nightmare in Lenox
Publié le 7 oct. 2021 sur HotelsThe Apple Tree Inn is a lovely property. You will not enjoy it. An email came today (late October), the inn proudly announcing live music almost every night of the week. Until 1 AM! We were there in early September when there was live music only on Wednesday and Saturday though nothing was said on the inn's website. Be careful if you are offered a for pay upgrade. We were placed in the room directly above the bar (now a bona fide nightclub) — though the racket will be evident throughout this venerable old wooden structure. Earlier that Saturday evening one of the owners approached us to entice us to eat in the restaurant by telling us there would be live music! At first it was flute and guitar folksongs, we were told it would go until 11 or 11:30. At midnight the two piece band had become an awesomely amped techno nightmare. At 12:05 I descended to say STOP. I was told they could not because people were having fun. The nightmare inside the bar did stop somewhat later, and the crowd moved outside, below our windows, the electric guitar strummed until 2 AM. P.S. there was no wifi signal in our $400 room.
Commentaires de Gestion de l’hôtel
7 oct. 2021 par Apple Tree Inn, Gestion de l’hôtel
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad reviews with us. We are sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. We are hoping that you could leave us any details about your reservation as well as the most convenient time that we can call you.
par un voyageur
loved this place
Publié le 12 août 2024 sur HotelsIF you are looking for a great stay in the heart of the Berkshires, just steps away from Tanglewood, the Apple Tree Inn is for you. One of the few Bed and Breakfasts in the area with a pool, makes this place a great choice. In addition the friendly and accommodating staff were a bonus. The grounds are lovely and would probably be beautiful in fall foliage season. I will be going back to the Apple Tree Inn.
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear Sharon,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamApple Tree Inn
par un voyageur
Publié le 12 août 2024 sur Expedia
Nice stay. Lovely area.
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear Diane,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamApple Tree Inn
par un voyageur
Nope
Publié le 11 août 2024 sur HotelsThis "resort" is set on a beautiful parcel of land. That's the good news. The lodge where we were put is in need of a complete overhaul. Nothing in the room except for a bed and a desk with two side tables. No easy chair or table. Electrical outlets coming out of the walls in both the room and in the public hallway. A/C unit non-effective and very loud. Mold and dirt in the bathroom.and one of our shower controls completely came apart day 1. There was never anybody at reception - there was a sign with a phone number to call to get someone to come. All this and the fact they charge an additional $15 per night resort fee make me say never again. Beware.
Commentaires de Gestion de l’hôtel
11 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Guest,Greetings from Apple Tree Inn! Thank you for taking time to share us your review. We regret that we failed to meet your expectations. Rest assured that your feedback is raised to our management team and we will definitely use this to further enhance our facilities and services.We hope you would still consider staying with us again with assurance of marked improvement.Regards,Guest Services TeamApple Tree Inn
par un voyageur
Publié le 11 août 2024 sur Expedia
Outstanding
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear Teresa,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamApple Tree Inn
par un voyageur
Publié le 8 août 2024 sur Expedia
Property was very nice. However, we reported that there was a bad odor coming from our mattress.
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear John,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. Your comments help us identify areas where we can enhance our guest experience, and we'll certainly take them into account.Thank you again for choosing to stay with us and for providing valuable insights. We hope to welcome you back in the future.Regards,Guest Services TeamApple Tree Inn
par un voyageur
Publié le 8 août 2024 sur Hotels
Our stay was average. Lovely location, older facility. Room with two double beds was rather tight. Bathroom needs upgrading. Young lady at check in was very gracious and helpful.
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear Guest,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. Your comments help us identify areas where we can enhance our guest experience, and we'll certainly take them into account.Thank you again for choosing to stay with us and for providing valuable insights. We hope to welcome you back in the future.Regards,Guest Services TeamApple Tree Inn
par un voyageur
Publié le 7 août 2024 sur Expedia
My husband and I spent one night at the Apple Tree after attending a concert at Tanglewood. The property abuts a Tanglewood parking lot which made it extremely convenient. That convenience was why we chose this property. Our room was in the lodge which was clean but seedy - old carpet, peeling paint in the bathroom, dated bathroom fixtures. The room itself was just big enough for the queen size bed. A enjoyable complementary breakfast in the main building was included. It offered fresh fruit, homemade granola, bagels and muffins, hard boiled eggs, etc. The inn boasts a lovely windowed breakfast room and outside deck overlooking the wooded grounds. Unfortunately the large German shepherd that lives on the property is allowed to roam the breakfast area and put its nose on each diners table sniffing for food.
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear Nancy,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. Your comments help us identify areas where we can enhance our guest experience, and we'll certainly take them into account.Thank you again for choosing to stay with us and for providing valuable insights. We hope to welcome you back in the future.Regards,Guest Services TeamApple Tree Inn
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear Karen A.,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamApple Tree Inn
par un voyageur
Publié le 5 août 2024 sur Hotels
Convenient for Tanglewood, friendly staff, great views of mountains from
Dining area
Commentaires de Gestion de l’hôtel
20 août 2024 par Riel, Gestion de l’hôtel
Dear Timothy,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamApple Tree Inn
