Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 févr. 2022 sur Hotels
Rosie the Innkeeper was very friendly and welcoming. The breakfast was outstanding and so was our waitress. Can’t wait to go back again.
Commentaires de Gestion de l’hôtel
10 févr. 2022 par The Garden Gables Inn, Gestion de l’hôtel
Thank you for your very gracious comments. We will be delighted to see you again in the future!
par un voyageur
Publié le 2 janv. 2022 sur Hotels
This is a beautiful place. Our inn keeper was exceptionally stressed because an employee had just left. She did not make us feel welcome and made sure we understood not to bother her. We were about 45 min early for check in, our fault but her stress level was way over the top. Also our room though small was lovely except the bathroom. The sink and counter top were intended for young children. It was so low it was uncomfortable. This should have been clearly stated. We will not stay here again mostly because of the inn keepers attitude.
Commentaires de Gestion de l’hôtel
10 févr. 2022 par The Garden Gables Inn, Gestion de l’hôtel
Thank you for your feedback. Our goal is always that each of our guests has a wonderful experience at the Inn. I have discussed your comments with our team, and we are truly sorry that we did not deliver this experience during your stay. We are glad that you enjoyed our breakfasts and your time in Lenox. Our bathroom vanities are the traditional height of 30-32 inches. Newer vanities are trending upwards to as much as a 36 inch height, which is considerably higher. We appreciate your suggestion to raise the height, as we update our rooms on an ongoing basis.
We stand behind our promise of a great experience. As we have communicated with you privately, we have fully refunded the cost of your stay. We wish you all the best, from all of us at the Garden Gables Inn.
par un voyageur
Publié le 20 oct. 2021 sur Expedia
This is a beautiful, charming, B&B in a great location in Lenox. The staff is absolutely wonderful. The breakfast is exceptional. I highly recommend the Garden Gables Inn.
Commentaires de Gestion de l’hôtel
20 oct. 2021 par Wendy, owner, Gestion de l’hôtel
Hi Sean - wow, we’re so happy that you had a great time. Thank you so much for your very kind words and for selecting the Garden Gables for your stay in Lenox. From all of us at the Garden Gables Inn - thank you!
par un voyageur
Great place for a nice getaway
Publié le 9 oct. 2021 sur HotelsWe had a very nice stay, we stayed in room #5. It is a VERY small room but we knew that getting into this and we managed fine with it. Breakfast was excellent and the staff was very polite and helpful. I would stay here again but would like to try one of the cottage cabins next time.
Commentaires de Gestion de l’hôtel
9 oct. 2021 par Wendy, owner, Gestion de l’hôtel
Hi Steven - many thanks for selecting our Inn for your stay in Lenox, and for your very gracious comments. We are so happy to hear you had a good experience and we hope to see you on a future visit. All the best from all of us at the Garden Gables Inn!
par un voyageur
Publié le 4 oct. 2021 sur Expedia
Rosie and Amy were very helpful trying to fix the issues and credited the stay for us due to issues they were unable to resolve. At check in, we were assigned room #4 and given the key to room #4. The room was already occupied. He had checked into our room by mistake and would not leave. They gave us a different room with two twin beds pushed together with different mattress heights. The mattresses were worn out years ago. with no board for reinforcement. The twin headboards left a gap between the beds which was very uncomfortable. Management was aware of this and did not rectify the issue. Since there were no other rooms available, we left and stayed at the Hampton Inn.
Commentaires de Gestion de l’hôtel
4 oct. 2021 par Wendy, owner, Gestion de l’hôtel
Please accept our sincere apologies. We are very sorry for what happened during your stay. We did our very best to provide another room for you. Unfortunately, our options were very limited due to having full occupancy this past weekend - we recognize that the replacement room fell short. Please let us know anything else we might do to further address this with you, and again, please accept our sincere apologies.
par un voyageur
Publié le 27 sept. 2021 sur Expedia
The Inn is in a prime location in Lenox. The breakfast is great! Lots of choices, and each breakfast is cooked to order. Nice area set up with beverages and snacks available 24/7. The arts season had concluded when we were there, and we plan to come back a little earlier to take advantage of that. Or…this is a great location for experiencing fall colors in October. September is too early. The Innkeepers are delightful! Take a few hours and go over to Stockbridge to the Norman Rockwell museum. Worth it! Our room with a queen bed was really small, but we got used to it. We will try to reserve one of the cottages next time.
Commentaires de Gestion de l’hôtel
27 sept. 2021 par Wendy, owner, Gestion de l’hôtel
Hi Lauren - it was totally our pleasure to host you - we are so happy to hear you had a good time staying with us and exploring the Lenox area. We look forward to your next visit - thank you so much for your very kind words! All the best from all of us at the Garden Gables Inn!
par un voyageur de Medfield
Publié le 20 sept. 2021 sur Expedia
Bathroom was tiny. Vent was very loud. Very nifty air purifier was a big plus.
Commentaires de Gestion de l’hôtel
27 sept. 2021 par Wendy, owner, Gestion de l’hôtel
Thank you for selecting the Garden Gables Inn for your stay in Lenox. We appreciate your comments very much, and will definitely correct the bathroom vent issue - thank you for bringing this to our attention. We hope to see you on a future trip - many thanks from all of us at the Garden Gables Inn!
par un voyageur
Publié le 20 août 2021 sur Expedia
Well located , very quiet and relaxing , nice staff, lovely pool in nice setting
Breakfast was disappointing. “Cook” did not show up for 2 of 3 days and staff did their best to fill in but it fell short of expectations
Commentaires de Gestion de l’hôtel
24 août 2021 par Wendy, Owner, Gestion de l’hôtel
Hi - thanks for selecting us for your stay in Lenox and your positive feedback. Regarding breakfast, we are sorry that it did not meet your expectations. Please accept our apologies. Like many others in hotels and restaurants, we are experiencing a real shortage of staff at this time. We appreciate your patience and understanding. All the best from all of us at the Garden Gables Inn!
par un voyageur
Publié le 22 juin 2021 sur Expedia
The staff was very welcoming
Commentaires de Gestion de l’hôtel
22 juin 2021 par Wendy, owner, Gestion de l’hôtel
Thank you! We love welcoming our guests and are so happy you felt welcome during your stay. Thanks for selecting us - we hope to see you on a future visit to Lenox! All the best from all of us at the Garden Gables Inn!
par un voyageur
Publié le 19 juin 2021 sur Expedia
Wonderful B& B Great location, fantastic breakfast, all staff friendly and helpful.
Commentaires de Gestion de l’hôtel
19 juin 2021 par Wendy, owner, Gestion de l’hôtel
Hi! Thank you for your wonderful review. We are delighted that you enjoyed your stay and we hope to see you again on a future visit to Lenox. All the best from all of us at the Garden Gables Inn!
