Note fondée sur 307 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean
Publié le 2 août 2015 sur Hotels
par un voyageur de Hope
Publié le 6 nov. 2024
We truly enjoyed our stay. The staff was excellent. Delicous breakfast and the extra emenities offered. Restaraunt choices were excellent. We will definitely return again.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Dear Maria,Thank you for taking the time to leave us a review and five-star rating. We appreciate you! We are excited that you enjoyed your experience with us! We are also happy to know that you enjoyed our breakfast. We look forward to your next visit! Wishing you safe travels.With Appreciation,The Lenox Collection Team
par un voyageur
Publié le 26 oct. 2024
We stayed at the Whitlock and was disappointed.
The best part of the property is its outdoor garden and seating. The amenity information indicated a fire pit, there was one but no gas tank so it was useless
. Also a complimentary continental breakfast. During the week the restaurant is closed but provided at the Constance. We didn’t see one other than staff other checking in. the person at the said someone would be at that desk until 10:00 pm however when our shower backed up and came close to flooding the bathroom, no answer at the desk and no call returned after leaving a message with the answering service. The pedestal sink in the bathroom was loose as it was coming off the wall. The decor is subpar for an in that points out when the Inn was built, unfortunately there wasn’t much in the way of antique furniture. Old couches and mismatched pieces.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Thomas, Thank you for taking the time to provide us with your feedback. We appreciate you! We are sorry to learn that you didn't enjoy your experience with us and that we didn't provide you with the service that you deserve. We pride ourselves on delivering exceptional service, but also on our commitment to making improvements when we don't get it right the first time. Our General Manager, Elizabeth Nackoul, would love to hear more about your visit, would you be willing to continue the conversation through email? We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide. Wishing you safe travels. With Appreciation,The Lenox Collection Team
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Sheila,Thank you for taking the time to leave us a five-star rating. We appreciate you!With Appreciation,The Lenox Collection Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Check in person very nice and did help. Room temperature not controllable. No person in the facility. Had to go to Constance for assistance. Bed tilted and could not be changed. The parlor set up
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Pat, Thank you for taking the time to provide us with your feedback. We appreciate you! We are sorry that you were disappointed with your experience with us and not provided the service that you deserve. Our Assistant General Manager, Elizabeth Nackoul, would love to hear more about your visit, would you be willing to continue the conversation through email? Please email her enackoul@thelenoxcollection.com. She looks forward to connecting with you! We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide. Wishing you safe travels.With Appreciation,The Lenox Collection Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Beautiful location.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Anne,Thank you for taking the time to leave us a review and five-star rating. We appreciate you!With Appreciation,The Lenox Collection Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Beautiful building and considerate staff. It is ready to walk downtown from here and just as nice to spend a few hours reading in the porch.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Maria,Thank you for taking the time to leave us a review and five-star rating. We appreciate you! We are excited that you enjoyed your experience with us! We are also happy to know that you were able to venture downtown and also relax on our porch reading. Thank you for leaving kudos for our team. We look forward to your next visit! Wishing you safe travels!With Appreciation,The Lenox Collection Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The breakfast is mediocre-- coffee cold my first day (OK the second). No cereal except granola. Congested area.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Jane!Thank you for taking the time to leave us a review and five-star rating. We appreciate you! We are sorry to learn that your coffee was cold on your first day, but happy to know it was better the next day for you! We look forward to your next visit! Wishing you safe travels.With Appreciation,The Lenox Collection Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Keith,Thank you for taking the time to leave us a five-star rating. We appreciate you!With Appreciation,The Lenox Collection Team
par un voyageur
The Dewey
Publié le 19 sept. 2024 sur HotelsPlanned this overnight stay with the intent to have a B&B experience. I travel for work, so needed a change from chain hotels. This is a gem! I stayed at the Dewey, and would return for future stays. Located in an older home, it has beautiful outdoor space and gardens, a large library with games, a piano and fireplace. My room was nicely decorated and appointed and cool upon arrival (temps were in the high eighties), comfortable & immaculate room. Quiet location just a couple of minutes walk from downtown with shops and restaurants. The kitchen was stocked with fresh fruit, snacks, tea/coffee and ice--very nice touches. Breakfast is down the road at the check-in hotel, and the porch was available to have your coffee or meal. Just a wonderful find--I would highly recommend a stay.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par The Lenox Collection Team, Gestion de l’hôtel
Hello Nancy!Thank you for taking the time to leave us a thoughtful review and five-star rating. We appreciate you! We are excited that you enjoyed your experience with us. We are also happy that you were able to embrace the beauty of our properties. We look forward to your next visit! Wishing you safe travels!With Appreciation,The Lenox Collection Team
