Ratings based on 214 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Aug. 11, 2024 on Expedia
👍
Comment from Hotel Management
Sep. 6, 2024 by Recepción Sercotel Plana Parc, Hotel Management
Gracias. Saludos.
5 out of 5
by A traveller

Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Sep. 6, 2024 by Recepción Sercotel Plana Parc, Hotel Management
Gracias. Saludos
5 out of 5
by A traveller

This traveller left a rating score only Posted May 26, 2024 on Hotels
5 out of 5
by A traveller

Posted Mar. 20, 2024 on Expedia
Comment from Hotel Management
Apr. 27, 2024 by Reception HPP, Hotel Management
Muchas gracias
4 out of 5
by A traveller

Efficient

Posted Nov. 10, 2023 on Hotels
Comment from Hotel Management
Nov. 19, 2023 by Reception HPP, Hotel Management
Muchas gracias HPP
5 out of 5
by A traveller

Awesome stay!

Posted Sep. 1, 2023 on Hotels
Just incredible, I don't have words to describe how much I liked it!
Comment from Hotel Management
Sep. 2, 2023 by Recepción Plana Suites, Hotel Management
Thank you HPP
4 out of 5
by A traveller

Ok

Posted Mar. 29, 2023 on Hotels
It was ok.
Comment from Hotel Management
Mar. 30, 2023 by BIENVE ROCASPANA/JEFA DE RECEPCIÓN, Hotel Management
Thank you very much.
4 out of 5
by A traveller

Posted Jul. 19, 2022 on Hotels
Comment from Hotel Management
Jul. 25, 2022 by BIENVE ROCASPANA/JEFA DE RECEPCIÓN, Hotel Management
Thank you. Best Regards.
2 out of 5
by A traveller

Disappointing

Posted Jun. 26, 2022 on Hotels
The hotel check in was quick, the counter clerk was ok. The room was smelling very very bad. The sheets, linen etc were all clean, but the room had a smell like that if an old moldy house. I called and informed the reception desk, but he informed me that while he was sorry, he could not change the room as the hotel was totally booked. This was a last minute booking that we did, we arrived at 1 am and checked out at 8 am to fly back to Boston. We stayed at their Barcelona location, Valencia location and Granada location. This was not a good experience.
Comment from Hotel Management
Jun. 29, 2022 by BIENVE ROCASPANA/JEFA DE RECEPCIÓN, Hotel Management
Thank you for tell us your feelings. We are working every day to improve our instalations. Best Regards. Staff Sercotel Plana Parc
2 out of 5
by A traveller

Dodgy parking

Posted Jun. 19, 2022 on Hotels
The bar at the rear of the hotel had a lot of mosquitoes. We paid for the parking of 2 bikes under the hotel, when going to them in the morning both bikes had been damaged throughout the night, damage to one was not spotted for a few hours. When telling reception they weren't interested, said there was no cameras and suddenly couldn't understand me
Comment from Hotel Management
Jun. 21, 2022 by BIENVE ROCASPANA/JEFA DE RECEPCIÓN, Hotel Management
Excuse us Sr., but I have nothing to tell you because I have asked all my partners and they tell something diferent like that they attended you properly and your motorbikes (not bikes) were perfect at 00h in the night. Later, we normally don't have check ins. Best Regards Staff Sercotel Plana Parc
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