Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Nous avons pris une chambre avec cuisinette, la chambre semblait être dans la section travailleurs. Je déconseille fortement cette chambre, tapis au sol sale et très usé, mauvaise odeur, salle de bain avec bain jauni avec le temps, lit pas confortable. D'après moi les autres chambres sont mieux car le lobby est rénové et très propre.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par N.Dimaporo, Gestion de l’hôtel
Dear Johanne,Thank you for sharing your feedback. I'm sorry to hear about the issues with the kitchenette room. We strive to maintain all areas of our hotel and will address the concerns you mentioned. If you decide to stay with us again, please reach out directly, and we'll ensure you have a more comfortable stay. Sincerely,
par un voyageur
Correct
Publié le 24 juin 2021 sur HotelsLa chambre est un peu crasseuse.. porte sale et accumulation de poussière à certain endroit.
Le lit et les draps sont confortable. Frigidaire, micro onde et télé fonctionnent parfaitement.
Commentaires de Gestion de l’hôtel
17 août 2021 par General Manager, Gestion de l’hôtel
Dear Marie-Helene,
Merci. Thank you for staying with us and for taking the time to provide us with your feedback. We apologize that the room did not meet your expectations and we thank you for bringing it to our attention so that we could ensure that it was improved. We are happy to hear that the amenities worked well for you. Best wishes.
par un voyageur
Publié le 26 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2018 par Ayesha Saif, Gestion de l’hôtel
Dear Guest,
Thank you for staying with us at Super 8, Lethbridge. We appreciate you taking the time to provide us with your feedback and look forward to having you stay with us again.
Sincerely,
Ayesha Saif
par un voyageur
Publié le 7 août 2024 sur Expedia
The rooms need to be renovated, especially the bathroom. The stairs to the second floor are steep. An elevator is needed.
Commentaires de Gestion de l’hôtel
10 août 2024 par N. Dimaporo, Gestion de l’hôtel
Dear Oralee,Thank you for your feedback. I appreciate you sharing your thoughts on the need for renovations. Your input is valuable, and I’ll ensure it’s passed along to our management team for consideration. If you have any other suggestions, please feel free to share! Sincerely,
par un voyageur
Publié le 5 août 2024 sur Expedia
Nice front desk. I didn’t like the dark stain tub and the rest of the yellowish tub.
I didn’t like that the light from the sink shines and illuminates the room. It’s not convenient when the rest of the family is sleeping.
The A/C was powerful but sadly it was pointing right at the bed which freezes the person sleeping right in front of it or if you turn it down, then everyone else gets hot.
Beds weren’t the best but fair.
Commentaires de Gestion de l’hôtel
10 août 2024 par N. Dimaporo, Gestion de l’hôtel
Dear Arely,Thank you for your feedback! I’m glad to hear that our front desk staff was nice, but I’m sorry to learn about the issues you encountered during your stay. I appreciate you bringing that to our attention. I also regret that the A/C positioning made it uncomfortable for you. We aim to create a comfortable atmosphere for all our guests, and your input helps us identify areas for improvement. Thank you for sharing your thoughts, and if there’s anything else you’d like to discuss, please feel free to reach out! Sincerely,
par un voyageur
Not a good stay
Publié le 5 août 2024 sur HotelsThe hotel was dirty, the bathtub plug was broken, had no toilet paper, light was broken, they charged us 420$ for finding cat hair on the carpet when we did not have an animal in the hotel, said they returned the 100$ deposit which they had not
Commentaires de Gestion de l’hôtel
10 août 2024 par N. Dimaporo, Gestion de l’hôtel
Dear Shawn,Thank you for your feedback. I’m sorry to hear about the issues you faced during your stay. Regarding the charge for for bring pet in a non-pet room, we sent evidence to your email for your reference and reduced the charge to 100 as a goodwill gesture. The 100 deposit was reversed upon your checkout, please contact your bank for assistance. We appreciate your input and will use it to improve our services. Sincerely,
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Management, Gestion de l’hôtel
Dear Maria, Thank you for the feedback on your recent stay with us. We are happy to hear that you had a good stay and we hope to see you again on your future travels to Lethbridge. Sincerely,
par un voyageur
Publié le 5 août 2024 sur Expedia
The exterior of this motel gave me hope that it was going to be not so bad but the hope quickly diminished when we got inside. The motel is extremely dated and i didnt find it that clean. The room was just a room. We were on the second floor and you need to go up a narrow and very steep set of stairs to get up there. Everything was dated and felt gross, there was a faint odor of stale cigarette smoke. The room was very small. Felt like a person was in an RV. The toilet and tub are in the tiniest room and the door barely clears them. Continental breakfast that is included had extremely poor selection and the coffee tasted so weak we ended up tossing it out and grabbing a McDonalds coffee on our way to Fernie. The decaf coffee in our room (the only kind we were given) had more flavor than the stuff downstairs at breakfast.
I wasnt expecting the Hilton but for the price, i was extremely disappointed. The only good thing i can say is the front desk staff were polite and nice. Left here to the next leg of our vacation and am now in a hotel in Fernie that cost us $5 more per night that has a pool/hot tub, modèrately upgraded facilities and rooms, a restaurant, two doubles and a king bed in a loft, feels much safer, is clean and has an amazing view of the mountains. I wouldnt stay at that Super 8 again.
Commentaires de Gestion de l’hôtel
10 août 2024 par N. Dimaporo, Gestion de l’hôtel
Dear Shelly,Thank you for your detailed feedback. I’m truly sorry to hear that your experience did not meet your expectations. I regret that the continental breakfast didn’t meet your standards. Please note that our breakfast offerings are based on brand standards, but I understand that they may not always align with guest expectations.I’m glad our front desk staff were polite and nice, but I wish the rest of your experience had been better. Your feedback is invaluable, and I’ll be sure to address these concerns with our team. Thank you again for sharing your thoughts! Sincerely,
par un voyageur
Publié le 4 août 2024 sur Expedia
Friendly and helpful front desk staff. Room was clean and did not smell like smoke. Room needs to be updated: loose bathroom tiles, older mattresses, no USB plug ins. Hotel is in convenient location: close to restaurants and shopping and is located on the hwy to get to Waterton Lakes National Park.
Commentaires de Gestion de l’hôtel
10 août 2024 par N. Dimaporo, Gestion de l’hôtel
Dear Carmelle,Thank you for your feedback! I’m glad to hear that our front desk staff was friendly and helpful, and that your room was clean and smoke-free. I appreciate your comments about the need for updates. We take your suggestions seriously and will look into these improvements. It’s also great to know you found our location convenient for accessing restaurants, shopping, and Waterton Lakes National Park. If you have any other feedback or suggestions, please feel free to share! Sincerely,
par un voyageur
Publié le 4 août 2024 sur Expedia
AC did not work. $144 and the AC didn't work. Rooms were old and dirty
Commentaires de Gestion de l’hôtel
10 août 2024 par N. Dimaporo, Gestion de l’hôtel
Dear Mike,Thank you for sharing your feedback. I’m sorry to hear that the AC didn’t work and that you found the rooms old and dirty. We understand how important comfort is during your stay. I’m glad we were able to accommodate your request to move to the first floor, but I apologize for any inconvenience you experienced. Your feedback is valuable, and we’ll work on addressing these issues to improve our guest experience. If there’s anything else you’d like to discuss, please let us know. Sincerely,
