Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Martinborough
Publié le 2 oct. 2023 sur Expedia
Perfect stopover when crossing Lesotho. Comfortable big bed. No snow when we were there but wonderful staff and great food. Highly recommended!
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Afriski, Gestion de l’hôtel
Hi Brendan, thank you so much for the great review, we appreciate the support and look forward to welcoming you back soon.Regards Tyron NaylorGeneral Manager
par un voyageur
Lack of other activities provided.
Publié le 2 oct. 2023 sur HotelsThe stay was ok, but we were not informed of the lack of snow. There were no other activities provided or suggested.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Afriski, Gestion de l’hôtel
Good Day Oscar, we are sorry to hear we did not meet your standards, I have looked into our records and our team was unable to contact you due to being an expedia booking, also im surprised you thought there would be snow as you even booked with a 30% summer discount promo... Please note snow season in Lesotho is from June - August with the highest snowfall in July God willing, we also mentioned that we would not be producing much snow with our snow cannons due to load shedding and we did post multiple images across our social media.Best thing to do on your next trip to Lesotho would be to watch the weather reports and snow report.Regards Afriski Team
par un voyageur
Publié le 15 juill. 2023 sur Hotels
par un voyageur
Publié le 9 juill. 2023 sur Hotels
par un voyageur
Publié le 27 juin 2023 sur Hotels
par un voyageur
Publié le 27 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2023 par Afriski, Gestion de l’hôtel
Hi Thapelo, The you for the amazing review and we look forward to welcoming you again soon.Regards The Afriski Team
par un voyageur
Publié le 18 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2023 par Afriski, Gestion de l’hôtel
Dear valued guest,Thank you for taking the time to provide feedback on your recent stay at Afriski resort. We appreciate all forms of feedback as it helps us to continually improve our services. We apologize if your experience did not meet your expectations and we would like to address your concerns.We strive to deliver a five-star experience to all our guests, and we regret that we fell short in your case. To better understand your specific concerns, could you please provide more details about the aspects of your stay that you found disappointing? This will help us identify areas for improvement and ensure that future guests have a more enjoyable experience.At Afriski resort, we are committed to providing exceptional service, breathtaking views, and a range of exciting activities. We value your feedback and would appreciate the opportunity to make things right. Please reach out to our customer service team at your convenience so that we can address your concerns personally.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Warm regards,The Afriski Resort Team
par un voyageur
Publié le 1 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2023 par Barbara, Gestion de l’hôtel
Good Morning Jacobus,Please let us know why you rated your experience so poorly? This way we will be able to rectify the matter and hopefully not disappoint our guests the way your were.
par un voyageur
Publié le 30 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 mai 2023 par Barbara, Gestion de l’hôtel
Good day,My name is Barbara. Please can you contact me on 012 347 9577 if you are having problems with the bookings number and allow me to assist you the best I can.Kind Regards Barbara Hynek Afriski Mountain Resort
par un voyageur
Publié le 11 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 mai 2023 par Barbara, Gestion de l’hôtel
Thank you so much. Hope you willbe back again soon.
