Ratings based on 365 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
3.6 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
I was impressed with the small hotel. My room was clean. It had the hairdryer and clean towels
The WiFi is the best compared to other hotels I have been to.
Breakfast was delicious and generous compared to other continental breakfasts
I recommend this hotel
by A traveller
Posted Sep. 4, 2024 on Expedia
On arrival day, I couldn't sleep because of the terrible noise from the opposite home residents. And some pavement tiles were loose, which also made noise at night [due to echoes as well] . No tea, coffee making, or any refrigerator for cooling as it was the hottest day in Leuven. Nearby the centre. Receptionists are friendly.
Comment from Hotel Management
Sep. 12, 2024 by Peter, Deputy Manager, Hotel Management
Dear Ramesh,Thank you for sharing your experience with us.We are pleased that you found our location convenient; our hotel's central position in Leuven allows guests easy access to the city's attractions.However, we are sorry to read that your rest was disturbed by noise. Our commitment to comfort includes ensuring a peaceful environment, and although we have soundproof windows, we understand that external noises can still sometimes be a concern. Additionally, while our rooms do not include tea or coffee-making facilities or refrigerators, we provide complimentary water and have snacks available at our 24/7 bar. Furthermore, to mitigate the effects of warm temperatures, our rooms are equipped with manual temperature control for personalized comfort.Nonetheless, we are glad to hear that our team's courteous service contributed positively to your stay. We take pride in our staff's dedication to hospitality and are happy it resonated with you.We hope that you will return in the future for a more enjoyable stay.Best regards,Peter, Deputy Manager
by A traveller
Nice location; better beds would be nice.
Posted Jul. 17, 2024 on HotelsNice location, good breakfast. Beds could have been better; they kept slipping off the base.
by A traveller
Posted Jul. 16, 2024 on Hotels
by A traveller
Posted Jun. 30, 2024 on Expedia
It had some great qualities, and some not great qualities. A few of the staff members were as kind and helpful as they could be. The cleaning staff were kind and helpful, and a gentleman who worked the desk from afternoon/night 2, through the end of my stay, are the reasons I gave this property as many stars as I did. Otherwise, there were some not so helpful staff members who made me feel like a burden. Apparently there is a welcome drink at the lobby bar, so be sure to ask for that. It was not offered to me. Tea and coffee in the lobby, free, 24/7. Also a bar and room service. But, so convenient to 100’s of coffee shops and restaurants! The location can not be beat ! The rooms are extremely small, and literally, the loudest hotel I’ve ever stayed in in my life, anywhere… takes paper thin walls to a new level. Leuven is charming as can be, and again, the hotel has some great qualities.
Comment from Hotel Management
Jul. 5, 2024 by Peter, Deputy Manager, Hotel Management
Dear Kellee,Thank you for taking the time to review your stay with us.We are delighted that you found our staff, including the cleaning team and the gentleman at the desk, to be kind and helpful. It is wonderful to hear that our complimentary tea and coffee, as well as the bar and room service, added to the comfort of your stay.However, we apologize that certain parts of your stay fell short of your expectations. Our hotel is known for its central location and easy access to local attractions, and we regret to hear that noise disturbances impacted your experience. We continually strive to provide a peaceful environment for our guests and have equipped our rooms with double soundproof windows. Additionally, we understand the importance of a warm welcome and regret that you were not informed about the complimentary welcome drink. We value all our guests and your comfort is our priority. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously because this is very far from the standards that we impose on ourselves.Nonetheless, the central location of ibis Leuven Centrum is one of our hotel's most celebrated features, and we are pleased that you enjoyed the convenience it provides. The hotel's proximity to hundreds of coffee shops and restaurants is indeed unbeatable, and we are glad that you found this aspect of your stay enjoyable.We hope to welcome you back. Best wishes,Peter, Deputy Manager
by A traveller
Posted Jun. 29, 2024 on Expedia
Stayed 7 days; very walkable. Many cafes and small shops in area surrounding hotel! The floor we were on lost its AC during 80F weather, but took the offer to move to another floor to finish our stay.
The staff especially Kaat, Erwan and Mo were very responsive and engaging. The coffee maker in the small lounge is the reason I’ll make another reservation; as no coffee making in rooms. Didn’t have the breakfast as I thought 15 euros was a bit high for a continental breakfast.
by A traveller
Posted Jun. 27, 2024 on Expedia
Great location, excellent staff, clean and comfortable!
by A traveller
Great stay and good value!
Posted Apr. 8, 2024 on HotelsWe booked this with two hours notice, and received excellent service including directions to park our large van, five minutes walk away. You have to bear in mind this is a budget hotel, and as such we found it to be very good. There was a minor problem with the plumbing, which was dealt with efficiently and very very quickly. All the staff we dealt with were friendly, helpful and spoke. Excellent English.
by A traveller
Posted Mar. 31, 2024 on Expedia
A perfect location to explore Leuven.
by A traveller
Posted Jan. 4, 2024 on Expedia
The bed was a bit hard, and the bathroom was a bit smaller - made to seem smaller by a very large wash handbasin.
