Note fondée sur 574 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,7 sur 5
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 20 sept. 2024
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Eugene, thank you for choosing to stay with us at Hyatt House Lewes/Rehoboth Beach. We're glad you had a positive experience and look forward to welcoming you back soon.
4 sur 5
par un voyageur

Publié le 15 août 2024 sur Expedia
Cleaning was requested and confirmed but not done.
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Pranav, thank you for your feedback. It’s great to know you had a pleasant stay at Hyatt House Lewes/Rehoboth Beach. Our team members strive to ensure all guest requests are fulfilled, and we will review the situation you mentioned. We’re eager to welcome you back for an even better experience.
5 sur 5
par un voyageur

Publié le 14 août 2024 sur Expedia
Clean and spacious
Commentaires de Gestion de l’hôtel
16 août 2024 par Customer Service, Gestion de l’hôtel
Susan, thank you for staying with us at Hyatt House Lewes/Rehoboth Beach. We’re delighted to hear you enjoyed our clean and spacious accommodations. We look forward to your next visit!
4 sur 5
par un voyageur

Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service, Gestion de l’hôtel
Grace, thank you for choosing to stay with us at Hyatt House Lewes/Rehoboth Beach. We're glad you enjoyed your time with us and hope to welcome you back soon.
3 sur 5
par un voyageur

Long weekend family visit

Publié le 11 août 2024 sur Hotels
Coffee pot had old coffee with mold floating on top. Beetle-type bug found in closet and reported to front desk. They did replace the coffee pot with a new one. Room itself was nice. Front desk employees were friendly and responsive to our requests and needs.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Stacy, the team is glad the front desk colleagues were able to assist promptly with your concerns. It’s good to know you found the room pleasant and the service attentive to your requests. Your feedback is valued and helps improve future experiences.
1 sur 5
par un voyageur

Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Matthew, the team regrets that your experience did not meet expectations. Your feedback is important, and the team would appreciate any further details you could share to help them improve future stays.
1 sur 5
par un voyageur

Publié le 10 août 2024 sur Expedia
Make sure to check the refund policy. I frequently book through Expedia and always look for refundable hotels. I don’t know how I missed this when booking here. We weren’t able to stay here as we had to adjust our plan and the hotel was unflexible. We needed a slight adjustment in dates and numerous conversations with the hotel and they would not budge. We said we would pay any difference in cost for the different date. Result is we lost almost $400. Expedia was very nice but there was nothing they could do as the hotel refused to make changes.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Jennifer, the team values guest satisfaction and is sorry to hear about the difficulty with adjusting your reservation. Refund and change policies are established to ensure fairness for all guests, and while flexibility can vary, the situation is sincerely regretted. Your comments will be shared with the team for further consideration.
5 sur 5
par un voyageur

Publié le 10 août 2024 sur Expedia
Located just off Coastal Hwy, it's a short easy drive to Cape Henlopen State Park and downtown Lewes. Their indoor pool is perfect for lap swimming. It's easy driving to outlets, Hopkins Farm for ice cream and other activities.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Susan, it’s great to know you had a pleasant stay at Hyatt House Lewes/Rehoboth Beach. The convenient location is indeed ideal for exploring nearby attractions, and we're thrilled to hear you enjoyed the amenities. We hope to welcome you back for more adventures soon!
5 sur 5
par un voyageur

Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for the perfect rating, Imir!We are very pleased to hear that you had a wonderful stay at Hyatt House Lewes/Rehoboth Beach. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
5 sur 5
par un voyageur

Publié le 9 août 2024 sur Expedia
Sol (Front desk agent) was amazing. He assisted in every way possible. Made our stay 1000 times better.
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
Linnea,We’re delighted you loved your experience at Hyatt House Lewes/Rehoboth Beach. Our team members, especially Sol, always strive to go above and beyond for our guests. We look forward to welcoming you back for another excellent stay.Best regards,The Hyatt House Lewes/Rehoboth Beach Team