Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Muriel de Bry sur Marne
je recommande
Publié le 3 juin 2016 sur HotelsExcellente nuit au calme.
par un voyageur de ENTERPRISE
Publié le 5 oct. 2024
Good value and friendly staff.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your amazing 5/5 review! We’re thrilled to hear that you had such a positive experience during your stay. We look forward to welcoming you back for another exceptional visit! Safe travels!
par un voyageur
Publié le 5 août 2024 sur Expedia
It is very well located in Lewiston and you can pretty much walk to most of the downtown from here.
Commentaires de Gestion de l’hôtel
8 août 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your review! We're glad to hear you enjoyed our convenient location in Lewiston. We strive to make exploring downtown easy for our guests. If you have any suggestions for improvement or specific areas where we can enhance your experience, please let us know. We hope to welcome you back soon!
par un voyageur
Find a different place to stay.
Publié le 5 août 2024 sur HotelsService was good. I expected a larger selection for the continental breakfast. The room smelled bad and was very in need of a make over. The seat cushions on the chairs were split open. There were stains on the pillowcases. The pillows and mattress were not very comfortable.The tub did not drain well. There was a used bar of soap and a used washcloth in the bathroom. I don't plan to stay there again.
Commentaires de Gestion de l’hôtel
8 août 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear you received good service, but we sincerely apologize for the issues you encountered during your stay. Your comments about the breakfast selection, room condition, and cleanliness are concerning, and we appreciate you bringing them to our attention. We are committed to improving our facilities and will address these matters with our team. Your experience is important to us, and we hope you'll consider giving us another chance in the future.
par un voyageur
Publié le 3 août 2024
As long as you like attempting to sleep while it’s 80 degrees in the room, ac set to 60 would blow cold for 30 seconds then 15mins of hot air making hotter than it actually was outside. Should have taken the hint when I walked in the lobby was hot
Commentaires de Gestion de l’hôtel
8 août 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with the air conditioning during your stay. Comfort is our priority, and it’s clear we fell short this time. We appreciate your comments about the lobby temperature, and we will investigate this further. Your experience is important to us, and we hope to make improvements for future guests. Thank you for bringing this to our attention.
par un voyageur
Time for a Facelift
Publié le 30 juill. 2024 sur HotelsI was very disappointed with the hotel. I expected more from a Hotel.com facility. At checkin the clerk could not find my reservation even after I provided my confrirmation #. Now for the room, what a disappointment. There were no electrical outlets at the desk to connect my laptop and lighting was very poor. The bed was very uncomfortable and lumpy and the bathroom was in serious need of an update. The bathtub drain was rusted and tub stained. Dont let the exterior appearance fool you!
Commentaires de Gestion de l’hôtel
8 août 2024 par Marketing Team, Gestion de l’hôtel
Thank you for sharing your concerns. We're sorry to hear about the difficulties you faced during your stay, especially with your reservation and the room's amenities. Your feedback about the electrical outlets, lighting, and bathroom condition is invaluable, and we will address these issues with our team. We strive to provide a comfortable experience, and we appreciate your insights to help us improve. We hope you’ll consider giving us another chance in the future.
par un voyageur
Terrible Stay
Publié le 30 juill. 2024 sur HotelsNo air conditioning (children were up all night sweating), sheets and bathroom were filthy
Commentaires de Gestion de l’hôtel
8 août 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. We're truly sorry to hear about the issues you experienced during your stay, especially regarding the air conditioning and cleanliness. This is not the experience we aim to provide, and we'll address these concerns with our team immediately. Your insights are important, and we appreciate you bringing them to our attention. We hope you might consider giving us another opportunity to improve your experience in the future.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The sink was almost clogged. There was an old drink found in the mini fridge. The door was ajar when we arrived at the room. The room seemed like it had not been thoroughly cleaned in some time.
Commentaires de Gestion de l’hôtel
8 août 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your review. We appreciate your feedback and are sorry to hear about the issues you encountered during your stay. We take cleanliness and maintenance seriously, and we will address the sink, mini fridge, and door concerns with our team. Your experience is important to us, and we appreciate you bringing these matters to our attention. We hope to provide a better experience on your next visit.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Liked location and price. Older property.
Commentaires de Gestion de l’hôtel
8 août 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your review! We're glad to hear you enjoyed our location and found our pricing reasonable. We appreciate your understanding of our property's age, and we're continually working on updates and improvements. We hope to welcome you back for an even better experience in the future!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marketing team, Gestion de l’hôtel
Thank you so much for your incredible review! We’re thrilled to hear that you had a perfect experience with us. Your kind words inspire our team to keep delivering top-notch service. We can’t wait to welcome you back for another fantastic stay!
