Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024
We didn’t mind the property upgrades, but they put us in our first room, the smoke detector was off the wall wrapped in plastic, when we pulled sheets back there was hair, and lint on the bed and a stain that went through the sheet to the mattress pad… got moved to second room, thanks to good customer service by the night attendant… that room was good, but no toilet paper in the room! Someone needs to retrain cleaning staff…
par un voyageur
Publié le 4 août 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Expedia
It was good
par un voyageur
Worth the $$$
Publié le 29 juill. 2024 sur HotelsNo soap in room, at check in. All else great.
They brough soap when we called.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Remodeling till very late at night and no clean towels. We had to go buy our own. Manager never contacted us back.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Never again! Booked this property because it had a pool for the kids and a hot tub for me. Even at check in, huge LED sign out front advertising pool and hot tub. As soon as we checked in, we headed straight to the pool. I walked straight over to the hot tub. Jets were not working and the water was cold! Not only that, almost all of the pool furniture was broken! Some not only had missing screws, but other pieces had screws sticking out of them. Super unsafe. As for the room itself, it was ok as a whole. I know they are remodeling, but they have a long way to go. Towels and bedspread had stains on them. The promise of more towels never happened. Do yourself a favor and don't book this hotel! Stay on the WEST side of 75 in Richmond.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Publié le 28 juill. 2024 sur Expedia
You expect sleep, safety & a chance for a clean shower. All three were missing here.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
We arrived around 11pm first walking in they are doing a remodel But it definitely looks like the remodeling is taking its time... hallway was filthy... BUT we got to the room mirror wasn’t even on the wall we went to look around and I noticed hair on the bed. But at this point we weren’t gonna be able to travel any further because we were both tired. Everything looked clean at first. But not when you looked closely the bathroom door wouldn’t even close shut because the door didn’t fit the frame. Luckily it was me and my boyfriend staying but the photos of this hotel are definitely not photos of the hotel we stayed in the hotel was definitely a dump in my opinion. Hence after sleeping on this bed overnight my boyfriend said there was no way the sheets were clean he said he could smell human body odor on the pillows and is pretty sure nothing was washed on the bedding it was just reset for the next customers hence I was really grossed out by that and I barely got any sleep due to a smoke detector beeping low battery all night. I’ve always had good experiences with the best western brand but there’s no way I will ever stay at this one ever again. Definitely not worth $122 a night or even the $99 a night steer clear! Ladies if your by yourself traveling I don’t recommend to stay here either the atmosphere here wasn’t giving me friendly buses at all! Only reason I stayed was because my boyfriend was with me. Although I really wish we had just left and went home to begin with….
par un voyageur de Glen Burnie
Publié le 22 juill. 2024 sur Expedia
