Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Expedia
My group and I enjoyed our stay. It was quiet and comfortable. We did need more towels in our room but that was not a deal breaker.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Sami, Gestion de l’hôtel
April, we are thrilled to hear that you and your group enjoyed your stay! We do stock extra towels at the front desk and it's always our pleasure to bring them up to your room whenever requested. We hope you guys will visit again the next time in Lexington!
par un voyageur
Review of Bluegrass Extended Stay
Publié le 21 oct. 2024 sur HotelsAt check-out, when I told the gentleman at the front desk that I hadn't cleaned out the inside of the microwave satisfactorily, he said not to worry.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sami, Gestion de l’hôtel
David, we appreciate you choosing to stay with us and are thrilled to hear that you enjoyed your stay. The front desk informed you correctly, there is no need to perform any extra cleaning before departure as that is one of the tasks our excellent housekeeping staff will perform as they prepare the room for the next guest. We hope you will visit us again the next time in Lexington!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sami, Gestion de l’hôtel
Erica, we appreciate you taking the time to leave us a rating and hope that you will visit again and give us the chance to earn a 10!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Sami, Gestion de l’hôtel
Michael, we appreciate you taking the time to leave us a review and are thrilled to hear that you enjoyed everything about your stay! We hope you will visit again the next time you are in Lexington.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Clean and close to everything
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sami, Gestion de l’hôtel
Samantha, we appreciate you choosing to stay with us and for taking the time to leave a review. We are thrilled to hear that our convenient location worked out well for you and will pass along your compliments to our wonderful housekeeping staff!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sami, Gestion de l’hôtel
Marcus, we are thrilled to hear that you enjoyed your stay and hope to see you again soon!
par un voyageur
5/10 might stay sgain for a cheap rate.
Publié le 14 oct. 2024 sur HotelsThe guy at the night desk was a real jerk. I paid online and he failed to tell me there was a 50 deposit before trying to run my card again. When i stopped him he got an attitude. I told him i had cash for a deposit. I asked for a receipt for the deposit and he was rude again. The room was mostly clean, needs some updates for sure. Good size fridge and i am sure would be ok for a longer term stay. The king bed was made with clean sheets. No bugs were found upon inspection or throughout the night. The bed was thin memory foam, and sank to the platform under my weight. Very uncomfortable. The morning clerk was super sweet and earned the 3 starts i left to make up for the jerk at night.
You get what you pay for
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sami, Gestion de l’hôtel
Shannon, we appreciate you staying with us and apologize for any unpleasant experience you had with our night clerk. It does say online when you book that a 50 deposit is required upon check-in, but we train our front desk clerks to remind each guest before checking them in and give them the option to pay it with either cash or a card. We will make sure that we have a meeting asap and remind everyone about our policy. Most guest really love the authentic Tempurpedic beds that we offer in many rooms, but we will check the room you stayed in to see if anything is amiss with the base or the mattress itself. Your compliments will be passed along to our wonderful housekeeping staff and to Margie, the morning clerk that we are blessed to have as part of our family. We hope you will visit again soon and give us a chance to earn a 10 on your stay.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Room was clean, had a nice big fridge and freezer. Towels were thin. Only had shampoo, no conditioner.. Staff was accommodating. Price was right! Would stay again.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sami, Gestion de l’hôtel
Tracy, we appreciate you staying with us and for taking the time to leave a review. We are glad to hear that you enjoyed our well appointed rooms. Your feedback regarding the towels has been noted and will be addressed. Our shampoo should be a shampoo/conditioner combo, but we will confirm with housekeeping that nothing has changed. We hope to see you again the next time you are in Lexington!
par un voyageur de Rancho Belago
Publié le 13 oct. 2024 sur Expedia
Okay location, close to our destination
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sami, Gestion de l’hôtel
We appreciate you staying with us and are glad to hear that our excellent location worked out well for your purposes. We hope you will visit again the next time you are in Lexington.
par un voyageur
Don't Waste Your Money
Publié le 7 oct. 2024 sur HotelsDo NOT stay here! Right when we pulled up there were two police cars sitting in the parking lot. A lot of people randomly walking around and just standing on the balcony. As we are walking up to the room there is a guy yelling for his cat. As we walked past, he introduced himself as the property's security and his job is to keep away the low life. As we entered the room, the AC was turned off and it was OVER 80 degrees in the room. We got in late and left early and it took more than half our time there to get the room comfortable to sleep.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sami, Gestion de l’hôtel
Aaron, we are disappointed to hear that you did not seem satisfied with your stay. Please note that due to our ultra fast fiber internet, it is common to see officers parked at the hotel. They love to stop by and use our internet to upload their reports and such. Since we have 100 rooms and the doors open to the outside, it is not unusual to see people walking to and from their rooms or even hanging outside for a few minutes to enjoy the fresh air. We do apologize for the AC, our housekeeping staff is trained to leave it set at 70 degrees to ensure a comfortable room for all incoming guests. We will meet with them today to ensure that all policies are followed moving forward.
