Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2024
Noisy people, bed was hard and uncomfortable
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Aqsa, Gestion de l’hôtel
Davina, Thank you for your feedback. I apologize for the issue with the noise and the bed. This is certainly is certainly not our standards. We will immediately check with our team and rectify the issue.
par un voyageur
Publié le 22 oct. 2024
Loud talking from people in the hallway at 2am. Guest laundry facility wasn't free. There was a smell of either cigarette smoke or pool chlorine
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Aqsa, Gestion de l’hôtel
Davina, Thank you for your feedback. I apologize for the noise disturbance and the smell you encountered during your stay. We hope to offer you a better experience in the future.
par un voyageur
Publié le 23 août 2024 sur Expedia
I was doing a mini stay vacation just needed to get away from a busy hectic life. It was quiet and beautiful and the pool area was amazing and relaxing and quiet. They have a sauna hot tub with a waterfall and a nice pool as well as an indoor basketball court and gym, as well as game room plenty of areas to sit outside and just relax. Staff was helpful and accommodating.
Commentaires de Gestion de l’hôtel
26 août 2024 par Aqsa, Gestion de l’hôtel
Elizabeth, Thank you for sharing your experience! We're thrilled to hear that you had a relaxing and enjoyable mini staycation with us. We hope to welcome you back for another peaceful getaway in the future!
par un voyageur de Elkhart
Publié le 23 août 2024 sur Expedia
This property is conveniently located right off of I-64 and I-75. It is has a huge pool, hot tub and sauna. It would be nice if the water temperature were warmer in both the pool and hot tub. The bed was comfortable. The refrigerator worked great, and had a nice size freezer to put my cooler packs. Lots of tv channels.
Commentaires de Gestion de l’hôtel
23 août 2024 par Aqsa, Gestion de l’hôtel
Michelle, Thank you for your feedback. We're pleased to hear that you enjoyed your stay. We apologize for the issue with the temperature. I’ll check with our team and ensure that appropriate adjustments are made. We look forward to welcoming you back soon!
par un voyageur
Publié le 22 août 2024 sur Expedia
Unique spa area. Need to get the jets working however.
Commentaires de Gestion de l’hôtel
23 août 2024 par Aqsa, Gestion de l’hôtel
Brian, Thank you for your feedback. I apologize for the issue with the Jet. I’ll check with our team regarding the jets and ensure that appropriate action is taken to address the issue. We appreciate your understanding and look forward to welcoming you back soon.
par un voyageur
Publié le 16 août 2024 sur Expedia
It was beautiful and clean the pool and hot tub was nice
Commentaires de Gestion de l’hôtel
19 août 2024 par Aqsa, Gestion de l’hôtel
Brenda, Thank you for your feedback. We're glad you had a good time. Hope to see you again soon!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Aqsa, Gestion de l’hôtel
Mikenzi, Thank you for feedback. We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Disappointed
Publié le 13 août 2024 sur HotelsStaff was nice enough, it was clean, pricing ok. HOWEVER the whole place had a musty smell, which can be overlooked because it's probably old. But this beautiful hot tub, sauna, & pool were 75% of the reason we picked THIS hotel over plenty of others in the area that were just as close to our venue. We were told pool hours when we checked in for 1 night. At no point was there mention of limited use of the pool area. We planned to use it from 630a to checkout. Stated pool hours were 6a to 11p. We were in there for 5 mins before a maintenance man came & turned off the jets, fountains, & heat to the hot tub. I thought he was just testing. The room was chilly so we wanted to get in the hot tub instead of the pool & asked when he was going to turn it all back on. He said they redo the water every monday morning. This would've been pertinent info to either have posted somewhere or have been informed of during check in. He said we could sit in it for 15 mins before he had to do his thing. With no fountain or jets, & the heat already kicked off, it was like sitting in lukewarm bathwater. The sauna was also lukewarm. There were dirty towels & even clothing scattered about the pool room. I'm beyond disappointed. I mentioned it to the girl at check out & she just stared at me dumbfounded, did not apologize or sympathize, and basically did nothing. I get it, customer service doesn't exist anymore & staff don't give a d@mn. Maid tried to walk in our room at 820am w/o announcing herself.
Commentaires de Gestion de l’hôtel
14 août 2024 par Aqsa, Gestion de l’hôtel
Donica, Thank you for your feedback. I apologize for the issue with the pool and the front desk. This is certainly not the experience we strive to provide. I will address these concerns with our team to ensure that such situations are handled better in the future. We hope you would provide us another chance to prove our quality.
par un voyageur
Publié le 10 août 2024 sur Expedia
Big rooms, large pool, large spa, nice breakfast
Commentaires de Gestion de l’hôtel
12 août 2024 par Aqsa, Gestion de l’hôtel
Melinda, Thank you for your feedback. We’re glad to hear you had a positive experience. We look forward to welcoming you back in the future.
par un voyageur
Great ammenities but accommodations are just so- s
Publié le 8 août 2024 sur HotelsThis was our swcond time staying at this hotel. We chose it specifically for the amazing amenities such as the pool, hot tub, sauna and game room, which are great for families. But, we were a bit disappointed in our room. It felt old and run down, was a bit musty and the bed was horrible. It didn't help that there was a large family with lots of kids in rooms all around us who loudly ran from room to room nearly all night. But, the hotel redeemed itself the next morning with a really good breakfast.
Commentaires de Gestion de l’hôtel
9 août 2024 par Aqsa, Gestion de l’hôtel
Leann, Thank your for your feedback. I apologize for the issue with the room and the noise issue. We will certainly check on it and take appropriate action. We hope to have the opportunity to welcome you back and provide a better experience in the future.
