Note fondée sur 614 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 déc. 2024
Great place to stop and rest on a road trip. Clean, comfortable, no funk at all.
Commentaires de Gestion de l’hôtel
14 déc. 2024 par Betty J General Manager, Gestion de l’hôtel
Thank you, James.We appreciate your feedback! Your compliments are appreciated.We hope to see you again in the upcoming New Year.Warm wishes,
par un voyageur
Publié le 24 nov. 2024
Clean n nice
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Betty J General Manager, Gestion de l’hôtel
Dear Bonnie,We appreciate your compliment.Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. Kind regards,
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Betty J General Manager, Gestion de l’hôtel
Dear Traci,Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Richmond North near University. Warm wishes,
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Betty J General Manager, Gestion de l’hôtel
Dear Lawrence,Thank you for your recent visit at the Clarion Pointe Richmond ky nrear EKU.Kind regards,
par un voyageur
All but the spiders
Publié le 16 sept. 2024 sur HotelsI was indifferent on this hotel. It was close to the amenities that we were looking for, very affordable, but it wasn't the cleanest looking. The room was just okay. Too many spiders for my liking in the bathroom. The takeaway for me is first impressions. The hallway carpets no matter where we walked were not appealing whatsoever. Large stains everywhere and even in the stairwell. If I could make any suggestion, it would be either replace them or have them professionally cleaned. This shouldn't be the first thing that your clients see. Our room carpet was decent, but damp. Our socks looked very worn after the day. It just seemed like the cleanliness part was overlooked for all the carpets. The food was very good and hot. A++ for that. Lots to choose from. The staff was extremely nice and helpful. Shout out to Joshua! So 4 stars for me overall. Change out that carpet :)
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Betty J General Manager and staff, Gestion de l’hôtel
Dear Amy,Thank you for you recent visit at the Clarion Pointe near EKU. We apologize for any incovience for the carpet.We had a large team of little ones, and we are waiting now for the professional carpet company to come and clean all carpets. Again our apologies.We hope that you will consider visiting again in the near future.Kind Regards,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I’m not sure how this place has solid reviews. Upon entering the lobby, the entire place smelled like stale cigarettes. The one upside is that the lady working the front was very friendly. Upon entering the room, there was a candy wrapped and pencil in the floor in the corner. There was dirt and stains in the bathroom. Later that night, we pulled back the sheets to find a dark stain (looked to maybe be a coffee stain?) on the sheet. Even worse, there was a big yellow stain (looked to be pee) on the comforter. I’ve never been so disgusted. I don’t care what some of these reviews say, avoid this hotel unless you’re absolutely desperate.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Betty J General Manager, Gestion de l’hôtel
Dear KaitlinI do apologize for your unsatisfactory experience. I have spoken with the housekeeping staff on this matter. I appreciate your responding and your feedback is very important. I assure you that this is not how run our hotel. Should you need to speak with me more on this matter please feel free to contact me here at the hotel.Kind Regards,
par un voyageur de Alexandria
Publié le 13 sept. 2024 sur Expedia
Looked deserted when we arrived..started questioning my choice. More people arrived later. Pool Not open. Limited breakfast space. Noisy A/C in room.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Betty J General Manager, Gestion de l’hôtel
Dear Steve,Thank you for being our guest. Your feedback means a great deal to us. We have closed our pool because it is a seasonal pool mainly because it is outside. I do apologize. We love having you as a guest.Kind Regards,
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Betty J General Manager, Gestion de l’hôtel
Dear John,Thank you for your positive score!We hope to see you again soon.Kind Regards,
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Breakfast adequate.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Betty J General Manager and staff, Gestion de l’hôtel
Dear Amy,Thank you for your response to our survey! We love having you visit with us.Kind regards,
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Was an ok place to stay for one night
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Betty J General Manager, Gestion de l’hôtel
Dear Larry,Thank you for being our guest. We loved having your here with us.We hope to see you again in the near future.Kind Regards,
