Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024
Easy in and out. Stayed on first level.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sara, Gestion de l’hôtel
Hello Betty,Thank you for your feedback! We're glad to hear you found the check-in and check-out process easy during your stay on the first level. We hope to see you again soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Not worth the price paid for this hotel
In town for Keeneland will be somewhere else next time
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sara, Gestion de l’hôtel
Hello Donald,Thank you for your feedback. I’m sorry to hear that you felt the value did not meet your expectations during your stay. We appreciate your comments and will work on improvements. We hope you might reconsider staying with us in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Location. Easy to get to. Our h
Room had a sitting area as well. Would highly recommend it
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sara, Gestion de l’hôtel
Hello Dana,Thank you so much for your kind review! We're thrilled to hear you enjoyed our convenient location and the extra space in your room. Your recommendation means a lot to us, and we hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We had an issue with our shower head, and it was replaced in minutes.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sara, Gestion de l’hôtel
Hello Gayle,Thank you for your feedback! We’re glad to hear that our team was able to resolve the shower head issue quickly. Your comfort is our priority, and we appreciate your understanding. We look forward to welcoming you back!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Breakfast was great
Service was excellent
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sara, Gestion de l’hôtel
Hello Zina,Thank you for your wonderful review! We’re delighted to hear you enjoyed the breakfast and received excellent service. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur de Jamestown
Publié le 18 sept. 2024 sur Expedia
Quiet, clean, friendly staff!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Very pleased. I got a room just like I requested. The staff were great. We enjoyed the pool. Housekeeping did great. We will stay again.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Fatou, Gestion de l’hôtel
Dear Kimberly,Thank you for your recent stay at our hotel. We are glad that you had a comfortable stay. Your feedback means a lot to us and we hope to have the pleasure of accommodating you again.Regards,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The property needs some TLC. Not horrible but just needs work. Hot water was a hit or miss, gym equipment broken and no AC just an open window. Staff very courteous but these are not problems they can fix without investment.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Fatou, Gestion de l’hôtel
Dear Evelyn,Thank you for taking the time to share your feedback. I apologize for the issue of the AC and gym that affected your stay.Your comfort and satisfaction are our top priorities and I assure you that our team will address these issues.We appreciate your understanding and we hope that you will allow us the opportunity to make amends on your next visit.Regards,
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Breakfast absolutely terrible. I’m from New Zealand & can’t believe what you are eating in this country, it’s like plastic food! Come to NZ & experience real food, natural, wholesome. Also your throw away plates, cutlery etc appauls me. Almost to the point I can’t face breakfast in the morning !
Also would really appreciate a hair dryer in the rooms
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Fatou, Gestion de l’hôtel
Dear Allan,Thank you for taking the time to share your feedback. I apologize for the inconvenience you faced during your stay.Your comfort and satisfaction are our top priorities and I assure you that our team will address these issues.We appreciate your understanding and we hope that you will allow us the opportunity to make amends on your next visit.Regards,
