Note fondée sur 360 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear about your experience and would like to learn more about what went wrong. Please feel free to reach out to us directly so we can address your concerns.Sincerely, Hotel Manager
par un voyageur
Publié le 17 nov. 2024
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback and are committed to improving our services. We hope to have the chance to provide you with a better experience on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024
Good stay, clean room
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear you had a good stay and found your room clean. We look forward to welcoming you back for another pleasant visit!Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your amazing 10 out of 10 review! We're thrilled to hear that you had such a wonderful experience with us. Your feedback motivates our team to keep delivering exceptional service. We can't wait to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
This is an older place and you can tell, has a smell and could use some updating. The room we were given wasn’t properly cleaned- the bathroom definitely hasn’t been cleaned properly in months. I travel with bleach wipes and disinfectant thankfully… both the carpet and tile in the bathroom were absolutely gross. The a/c in our room was really struggling and was full of dust when I wiped it down. One of the beds in our room has a huge dip in the mattress and both beds could use more pillows.
The front desk staff was great though, super friendly and welcoming. We weren’t given a remote or enough towels and they fixed that right away. The continental breakfast was good- waffles, little muffins, cereal, oatmeal, egg & cheese omelettes- juices & coffee, whole fruits and yogurt. Quite a few options.
***Apparently the pool is seasonal, SO if you are booking through hotels.com reach out to the property directly because Hotels.com will not make you aware and will do nothing when this happens***
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your detailed feedback and for highlighting the friendliness of our front desk team. We sincerely apologize for the cleanliness and maintenance issues in your room, as well as the A/C and bed concerns. We're glad you enjoyed the breakfast options, but we regret the miscommunication regarding the pool. Your comments will help us improve, and we appreciate your understanding.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Toilet had not been cleaned properly for a couple of months and the carpet smelled dirty.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Please accept our sincere apologies for the cleanliness issues you experienced. This is unacceptable, and we are addressing the housekeeping lapses immediately. Thank you for bringing this to our attention - your feedback helps us improve the guest experience. We hope you'll consider giving us another opportunity to provide you with a better stay."Sincerely, Hotel Manager
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur de Harrodsburg
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tim, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Christopher,Thank you so much for your perfect 10 out of 10 rating! We're thrilled to know you had such a positive experience with us. Your feedback means a lot, and we can't wait to welcome you back on your next stay!Sincerely, Hotel Manager
