Note fondée sur 468 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Check in was breeze, Kristen was excellent we checked in very late due to delays in our travel cause by Hurricane Helene.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Amy W., Gestion de l’hôtel
It was our pleasure having you as our guest. I appreciate you recognizing Kristin, and I am happy to hear she took great care of you. Come back and see us soon. Safe travels.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Extremely friendly welcoming staff when we arrived late around 11pm. Nice clean updated rooms. Location was around 20 mins from downtown Lexington and a nice easy drive. Free breakfast was pretty good and lady running it was very nice and accommodating.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Amy W., Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express LEXINGTON-SW (NICHOLASVILLE). Thank you so much for the kind words. We appreciate you!!!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Overall a very good experience.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Amy W., Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express LEXINGTON-SW (NICHOLASVILLE). Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Amy W., Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express LEXINGTON-SW (NICHOLASVILLE).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Amy W., Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express LEXINGTON-SW (NICHOLASVILLE). Thank you so much for the perfect 10 survey!!!!!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Everything in our room was dirty and the whole room smelled like Mildew and was very dusty. It is very apparent that no one has moved the beds away from the wall to sweep behind it in a long time. The floors were dusty even after they swept them. There was food on the coffee table, food crumbs under the desk, a banana peel left on the desk, sheets were dirty, dog hair in the bathroom along with facial hair left on the sink and shower. When we reported what we found when we arrived (Dirty sheets, dirty floor, and the banana peel) the ONE employee working went up and spot cleaned the room and changed the sheets. We were very disappointed in the quality of our room. We could have changed rooms but the only available rooms were queen size and we wanted a king size.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Amy W., Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the inconvenience. This is not the standard or quality that we provide. With the reservation being booked and paid for via a 3rd party and you not being a rewards member, we were very limited on what we could do as far as a discount to make up for said inconvenience, but I hope the complimentary market items were noted as a way to apologize for this mishap. I am glad that our guest service agent was able to assist. Being a small, limited-service hotel, there is only one agent on in the evening. If you return to the area in the future, please do not hesitate to reach out to me direct and I would be happy to upgrade you to our suite if available at a discounted rate. I will personally assure it is up to our high standards. Safe travels.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The staff from check in, during stay and at checkout were some of the most friendly folks I have seen, what a team!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Amy W., Gestion de l’hôtel
Thank you so much for the wonderful and kind words. This means a lot to the staff members. It was our pleasure having you as our guest and we hope to see you again soon. Safe travels.
par un voyageur
Publié le 31 août 2024 sur Expedia
Many places to shop close by
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Amy W., Gestion de l’hôtel
Thank you for the great rating. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Amy W., Gestion de l’hôtel
Thank you for taking the time to share your feedback. It was our pleasure having you as our guest. We hope to see you again in the near future.Safe travels,
par un voyageur
Publié le 21 août 2024 sur Hotels
Great stay
Commentaires de Gestion de l’hôtel
21 août 2024 par Amy W., Gestion de l’hôtel
Thank you for your rating. We appreciate the 10/10 and hope to see you again in the near future. Safe travels.
