Note fondée sur 749 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Very nice and friendly
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Sierra,Thank you for your wonderful 5-star review of Holiday Inn Lexington - Hamburg! We're delighted to hear that you found our hotel nice and friendly.Your positive feedback speaks volumes about the warm, welcoming atmosphere we strive to create for all our guests. Our team takes great pride in providing friendly service, and it's rewarding to know that this aspect of your stay stood out.We hope you also enjoyed our comfortable accommodations, convenient location, and the amenities we offer. Your perfect rating suggests that we exceeded your expectations, which is always our goal.We truly appreciate your endorsement and hope to have the pleasure of welcoming you back to our Lexington hotel on your next visit to the area.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
par un voyageur
Publié le 14 août 2024 sur Expedia
Had a good stay. The room was clean and as expected.
Commentaires de Gestion de l’hôtel
14 août 2024 par Ali, Gestion de l’hôtel
Thank you so much!
par un voyageur
Nice stop before home.
Publié le 14 août 2024 sur HotelsVery relaxing. My husband used the fitness center. Clean and our sleep was comfortable. Definitely would come back.
Commentaires de Gestion de l’hôtel
14 août 2024 par Alison, Gestion de l’hôtel
Thank you so much for the great review! We love to see that our guests enjoyed their stay with us.
par un voyageur
Publié le 7 août 2024 sur Expedia
I was not expecting much by looking at the building. We were just looking for a 1 night stay on our way back home. The staff was really nice and helpful. Room was clean and spacious.
Commentaires de Gestion de l’hôtel
7 août 2024 par Ali, Gestion de l’hôtel
Thank you for taking the time to submit a review of your recent stay with us - also for the kind words regarding my team. They work very hard and will appreciate the acknowledgement.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Ali, Gestion de l’hôtel
Thank you so much for the 10 out of 10 review!
par un voyageur
Publié le 4 août 2024 sur Expedia
Nice stay
Commentaires de Gestion de l’hôtel
5 août 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Janice,Thank you for taking the time to share your positive experience! We’re delighted to hear that you had a nice stay with us. It’s always our goal to provide a comfortable and enjoyable environment for our guests, and it’s wonderful to know we succeeded. We look forward to welcoming you back on your next visit.Warm regards,Guest Experience TeamHoliday Inn Lexington - Hamburg
par un voyageur
Publié le 4 août 2024 sur Expedia
Great location
Friendly staff
Comfortable bed and spacious room
Commentaires de Gestion de l’hôtel
4 août 2024 par Ali, Gestion de l’hôtel
Thank you so much for the wonderful review! My team and I look forward to seeing you again soon.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Ali, Gestion de l’hôtel
Thank you so much for the wonderful review of your recent stay with us!
par un voyageur
Publié le 2 août 2024 sur Expedia
Beautiful and very clean
Commentaires de Gestion de l’hôtel
2 août 2024 par Ali, Gestion de l’hôtel
Thank you!
par un voyageur
Disappointed
Publié le 30 juill. 2024 sur HotelsOur visit was bumpy at the start. The check-in equipment was incredibly slow and malfunctioning. With two people in front of me it took nearly 15 minutes to get checked in. I found it a little befuddling that the clerk loudly declared that three consecutive customers had their credit cards declined. I didn’t understand this comment in that all the cards were approved seconds later. I guess this could be attributed to the equipment malfunction.
I found the common areas needed cleaning, especially, the inside of the elevators doors.
The room cleanliness was satisfactory.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Ali, Gestion de l’hôtel
Thank you for taking the time to submit a review of your recent stay with us. I apologize that my staff was not professional with the frustration of technological issues. I promise that I will speak with them on the correct way to handle situations like that. I appreciate you letting me know.
